I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.

You won't be receiving any refunds from this company. Their excuse is they are located in China and cannot take returns. Sadly whatever you spent is gone and you have likely received some poorly made knock offs that smell like formaldehyde. That is what happened to me. They are a bait and switch catfish company out of China, stealing peoples money and they get away with it. No regulations in China, just basic greed and poorly made knock offs.

I need to return my items because they did not fit. And I need some answer

I ordered on October 2 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it.

Kristina C.and Lucinda Z. Are right on with their questions to this company and I would ask the same. I think we all want to know how a company can be getting away with this kind of misrepresentation and no way to contact somebody in CA. Why is there a company there in CA involved with Zolucky? Who are they and what exactly do they do? Why aren't they able to do anything? That is bad business and equally suspicious. You are not alone and if everybody that has a bad experience with them tells about it, maybe something can be done?

For now, we don`t offer phone service. If you`re not satisfied with our products, you can email at service@zolucky.com to process your return request. You can also submit return request in your "tracking order" page.