Contemporarypools

I recently had the unfortunate experience of dealing with what could only be described as the worst pool service I've ever encountered. From start to finish, the entire ordeal was an exercise in frustration and disappointment. I felt compelled to share my experience so that others can avoid the same headache.

Right off the bat, their customer service was abysmal. It was like pulling teeth to even get a response from them. I had to make multiple calls and send countless emails before I finally managed to get someone on the line. And when I did, they were incredibly dismissive and seemed annoyed by my inquiries.

The real nightmare began when the owner got involved. I had heard rumors about their rudeness, but I couldn't believe it until I experienced it firsthand. The owner was not only unprofessional but downright rude. They spoke to me in a condescending tone and acted as if I was inconveniencing them with my concerns. It's clear that they have no understanding of basic customer service principles.

But the icing on the cake was the actual pool service itself. Not only did they fail to properly clean and maintain my pool, but they also left it in worse condition than before. It was as if they had no idea what they were doing. They left debris in the pool, they never scrubbed the sides, I ended up getting 2 rust spots that the owner blamed on screws, and the chemicals were all out of balance. It was a disaster.

To make matters worse, when I tried to address these issues with them, they were completely unresponsive. It's as if they took my money and ran without any intention of delivering on the services they promised.

In conclusion, I would strongly advise anyone considering using this pool service to steer clear. The lack of professionalism, the rude owner, and the complete disregard for customer satisfaction make this company a total nightmare to deal with. Save yourself the stress and frustration and find a reputable pool service that actually values its customers. This one certainly does not.

STAY AWAY from this company.
You will regret trusting them.
It is easy to be fooled by good ratings from years passed, don't be fooled. Take the time to read every 1 star review here and on every platform before you make the mistake that I did, trusting "contemptible" pools. This once reputable company no longer stands behind their work, nor will they honor their warrantees.
RECENT REVIEWS
Show a clear pattern emerging:
1) appallingly poor customer service
2) substandard paver work
3) sandpaper rough finishes inside your pool / spa
4) leaky concrete finishes
5) failure to honor warrantee
Your warrantee from contemporary pools may be useful if you run out of toilet paper. It won't get Randy to do the right thing. The only clients who can expect a warranty from Randy F are contractors who hire CP to build multiple pools annually. As a regular homeowner, you do not rate. Once you've paid them, you can forget about getting anything further from them without a lawyer. Whatever goes wrong will be 100 % your fault, you will hear every excuse imaginable, why your pool issue "isn't their problem." I really do wonder how they manage to lie straight to your face and then go home and sleep at night.
1 star review after 1 star review shows that when "contemptible" messes up your pavers, or pours bad concrete mix, or leaves your new pool / spa with a finish that will ruin every swim suit you own,
They simply won't take responsibility. They simply don't care or need your business, they're riding on ratings from 3- 6 years ago and contractors who hire them for multiple pools per year. They don't need you and they show you that every chance they get. Who do you think will be getting their best teams? You? The residential homeowner is not their bread and butter and you will not be taken seriously nor will they take care of you. I invite anyone considering hiring this company to come see my pool. You will be appalled at the substandard concrete workmanship, the sandpaper rough pool finishing, the leaky retaining wall and appallingly bad paver work. Our deck had to be redone three times it was so uneven and poorly installed. When I asked them to fix the rough texture inside the spa, they told me to use a brick and grind it smooth myself. I've asked myself - isn't it strange that a company has either 5 stars or 1 star reviews? I think I've figured out why so many of us, looks like about 25%, get such sub standard treatment. If you are discerning managing your build and show any dissatisfaction with their work, you will be systematically ignored from that point onward and treated with egregious unprofessionalism.
They brag about building 200 pools a year but I know from personal experience, if you are not a contractor, your build will not be getting their quality subs.
The real cost of hiring contemporary pools is far greater than what you'll pay for your pool package. Here's our sad experience with them and how their incompetence cost us so very much. Our pavers, installed by them under the pool cage weren't set in concrete per engineering. Rarely during build, are field supervisors present on site. There is no one monitoring quality control.
The pavers which were to be the strength of our pool cages foundation, were set on a thin layer of sand and never properly set in concrete. On Sept 28,2022, as hurricane Ian approached, our new pool cage folded in on itself when the wind hit 60 mph. An engineer reviewing damages after IAn showed us that because contemporary pools never bothered to set our pavers properly in concrete, our cage had nothing but one paver securing it. It collapsed completely totally destroying gutters, fascia, and 4 storm smart screens.
Randy Fulmer doesn't care less about your single pool build, it is unimportant to their bottom line.
If you're a big contractor and build many pools with them each year, you may get preferential service and possibly even a warranty. The rest of are not so lucky.