Wayne P.

I recently had the unfortunate experience of dealing with what could only be described as the worst pool service I've ever encountered. From start to finish, the entire ordeal was an exercise in frustration and disappointment. I felt compelled to share my experience so that others can avoid the same headache.

Right off the bat, their customer service was abysmal. It was like pulling teeth to even get a response from them. I had to make multiple calls and send countless emails before I finally managed to get someone on the line. And when I did, they were incredibly dismissive and seemed annoyed by my inquiries.

The real nightmare began when the owner got involved. I had heard rumors about their rudeness, but I couldn't believe it until I experienced it firsthand. The owner was not only unprofessional but downright rude. They spoke to me in a condescending tone and acted as if I was inconveniencing them with my concerns. It's clear that they have no understanding of basic customer service principles.

But the icing on the cake was the actual pool service itself. Not only did they fail to properly clean and maintain my pool, but they also left it in worse condition than before. It was as if they had no idea what they were doing. They left debris in the pool, they never scrubbed the sides, I ended up getting 2 rust spots that the owner blamed on screws, and the chemicals were all out of balance. It was a disaster.

To make matters worse, when I tried to address these issues with them, they were completely unresponsive. It's as if they took my money and ran without any intention of delivering on the services they promised.

In conclusion, I would strongly advise anyone considering using this pool service to steer clear. The lack of professionalism, the rude owner, and the complete disregard for customer satisfaction make this company a total nightmare to deal with. Save yourself the stress and frustration and find a reputable pool service that actually values its customers. This one certainly does not.