LaShondra W.

As a Host on the platform I would like to weigh in on my first impressions. The first reservation was not good...at all!

I fully read and understood everything. I spent over $500 peparing for the reservation. The Hello Landing rep visited and gave me the green light! Well that went completely wrong.

Five days later I get a nice call from Hello Landing stating the reservation had moved out. On the feedback the reservation sited "smelly, loud, and misleading," in addtion to "I had to get a hotel room because I could not access the apartment. No one was available to let me in." This was after the reservation alerted me BY CALLING ME that I needed to replace a key card. I orderd the new key card the same night and it was ready before 11AM the next morning. The reservation called me from my apartment that he was in. I could see him entering on the security camera.

I blocked my calender for weeks so I could be accomadating for the reservation. I spent days peparing and making sure my space was perfect. I even bought Welcome gifts. I still did not measure up.

I know there is more importance for a reservation but as a Host that is just a regular person budgeting every dime for a space they take pride in and other guests have been comfortable in, "This was not a good first impression." This was a lesson that everyone needs to be aware of.

I signed up for Catch by downloading the app from the Apple iPhone app store. I wanted 15% for my self-employment tax and 1% for my savings to be deducted each time I got paid for services. I followed the directions according to the app on August 6,2022. Then on August 9,2022, I discovered $201.34 was taken out twice.

I contacted the Catch app support. I waited the time frame they have listed on the app for a response time... no response. I called my bank and started the dispute process for the transactions of $188.76 and $12.58. The response I got from Catch came on August 16, when they said they are reviewing my account. Well it's now August 24 and still no response from Catch. What they did do is respond to me via the app when I left a bad review. They still have not made any attempt to resolve my current issue, or reach out to me.

I am now locked out of my Catch account and they still have another $201.34 that I cannot withdraw from them. I contacted them again on August 23, and still no response. They can only be contacted on chat in the app. They have no customer service number listed. The response time is longer then 2-3 business days. Also when I researched the address it is just an apartment building. I do not see any office spaces. They have moved from Boston to New York City rather suddenly.

I want my other $201.34 refunded to me.

I paid $99 on August 22, to list a property in Kansas City. I tried to verify my identity a total of 2 times and I got locked out. Then I reached out to customer service at 9:41 PM. I was told someone contact me the next day by 9:30 AM.

On Tuesday August 23 no one called from Furnished Finders. By this time I had put in 3 support tickets. I also called at 10:16 AM. I was told by the rep, "Oh it can take up to 12 hours for a response." I waited. 12 hours passed. I called at 3:18 PM.

Then I was told, "Oh it can take 24 - 48 hours for the Quality department to review your request for verification." I also asked why did not one return the call that I scheduled for help. I was told, "Oh I'm not sure why." So I made another online request for help at 8:30 on August 23. No one called again.

Then 9:26 PM on August 22, I got an email to try again. I was given one time to try. I read all the questions... called the credit bureau and still... failed again. No I am upset.

1. You have to scroll and read the terms of conditions under Services, Section 1.2. Furnished Finder can eliminate your account very easily and they can take your money if you cannot pass a background check. (Funny... they do have technology now that does facial recognition that can verify you easily buy sending a link)

2. You will not know that there is credit verification until AFTER YOU PAY THE FEE. It's listed under terms and conditions but most people are going to trust that if they pay for a service if there is a hiccup they can be helped.

3. I put in two request for a call back for help with verification and still... nothing.

4. You cannot use a state ID to verify. Go figure not everyone can afford a car so maybe they don't drive for another reason. A lot of people do have state IDs but maybe don't have a license. That does not mean they are less of a person.

I feel like I have been scammed. I am to blame for reading the information and still trusting Furnished Finder. I am small business owner and if I did this I would be ruined in a day but Furnished Finder can take my hard earned $99 and not have anyone to help me except through emails. I am trying to list a property so I can make enough money to put food on my table but I spent $99 to be fooled.

This was not a good first impression.