• Nature's Garden

Nature's Garden

Overview

Nature's Garden has a rating of 4.07 stars from 547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nature's Garden most frequently mention fragrance oils, customer service, and shopping experience. Nature's Garden ranks 1st among Candles sites.

  • Service
    46
  • Quality
    523

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1

Instant Feedback

5,769 reviews

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What reviewers want you to know

Positive highlights

  • The fact that the fragrance oils are categorized, makes it so much easier to shop for what you want.
  • Always a pleasure doing business with Natures Garden!

Critical highlights

No critical highlights yet

How would you rate Nature's Garden?
Top Positive Review

“My son is going to the US from Germany”

Sybille H.
5/25/22

My son is going to the US from Germany. And I am lucky that he will bring back the FOs for me. Best wishes Sybille

Top Critical Review

“Terrible customer service/poor quality control.”

april c.
12/6/23

Myself, and a friend ordered multiple bottles of narcissist, and it was delivered with zero cents the company refused to believe us, and refused to refund. I even offered to mail the bottles back. They didn't change the formula because I have been making the same product for two years and now. I even ordered two other cents that I've been using for two years they have almost 0 smell after they are used in my product. I have also noticed a change in the consistency and how it works in our soaps, and it is basically unsellable. This company puts zero product information. You have no idea what you're getting. It is probably the worst company I've ever dealt with for Customer Service. I have already moved onto a bigger and better company that is completely transparent.

Reviews (547)

Rating

Timeframe

Other

Reviews that mention popular keywords

fragrance oils (241) natures garden (310) shopping experience (97) joy wax (18)
Thumbnail of user erenes
1 review
0 helpful votes
October 28th, 2023

Nature's Garden Cosmetics is a hidden gem in the world of natural beauty products. Their commitment to using high-quality, organic ingredients shines through in every product I've tried. From skincare to makeup, their range is extensive, and I appreciate the transparency about ingredients and their eco-friendly packaging. The results have been fantastic for my skin, and I love knowing I'm using products that are both effective and environmentally conscious. The only downside is that their prices can be a bit high, but the quality more than justifies it. Nature's Garden Cosmetics is a brand I trust and adore.

Service
Shipping
Returns
Quality
Thumbnail of user ginar252
1 review
9 helpful votes
July 26th, 2021
Verified purchase
• Updated review

Received my items very quickly. Everything smelled nice and I'm happy with the scents. I do however wish you would change your caps to a squirt cap. It's very hard to not spill any during measuring. I would think they would come this way without charging the customer extra for a cap that should have been used in the first place. I wouldn't mind paying 25¢- $1.00 more per bottle just to not deal with wasting product.

Reason I chose this business:

Have bought there before

Reason I chose this product:

Sounded like they might be nice scents

Quality
Thanks so much!
July 19th, 2021
Verified site experience
• Previous review
Thumbnail of user chantalenah
1 review
0 helpful votes
September 23rd, 2021
Verified purchase

A filtered search option would be an amazing help. I love having so many options but I wanted to browse only phthalate free cp tested fragrances.

Reason I chose this business:

Good reviews and past experiences

Reason I chose this product:

Getting to know some new fragrances.

Quality
Thumbnail of user jacquelinet299
1 review
0 helpful votes
March 6th, 2022
Verified purchase

Good but I tried to change my phone number and it would not allow me to

Reason I chose this business:

I LOVE the fragrancess!

Reason I chose this product:

Because I want to make candles

Quality
Thumbnail of user morganj96
1 review
0 helpful votes
July 10th, 2021
Verified purchase
• Updated review

The shipping is a bit pricey and the order page is outdated and glitchy. The website needs a bit of a work through I think. Other then that they have fair prices for products, a good assortment of items, and I'm looking forward to sniffing some of the fragrances in person.
Add On: The order shipped fast and arrived intact, although one fragrance did leak just a smidge. All the scents smell absolutely fantastic. I'm very pleased with my order and how fast it got here.

Reason I chose this business:

Recommendation from a soap group on FB.

Reason I chose this product:

I wanted to try some different fragrance oils so I picked ones that I thought were interesting.

Quality
The shipping is a bit pricey and the order page is...
July 2nd, 2021
Verified site experience
• Previous review

The shipping is a bit pricey and the order page is outdated and glitchy. The website needs a bit of a work through I think. Other then that they have fair prices for products, a good assortment of items, and I'm looking forward to sniffing some of the fragrances in person.

Reason I chose this business:

Recommendation from a soap group on FB.

Reason I chose this product:

I wanted to try some different fragrance oils so I picked ones that I thought were interesting.

Thumbnail of user aprilc394
1 review
0 helpful votes
December 6th, 2023
• Updated review

Myself, and a friend ordered multiple bottles of narcissist, and it was delivered with zero cents the company refused to believe us, and refused to refund. I even offered to mail the bottles back. They didn't change the formula because I have been making the same product for two years and now. I even ordered two other cents that I've been using for two years they have almost 0 smell after they are used in my product. I have also noticed a change in the consistency and how it works in our soaps, and it is basically unsellable. This company puts zero product information. You have no idea what you're getting. It is probably the worst company I've ever dealt with for Customer Service. I have already moved onto a bigger and better company that is completely transparent.

Products used:
Fragrance oils

Service
Value
Shipping
Returns
Love the fragrances!
March 14th, 2022
Verified site experience
• Previous review

Love the fragrances! I make a all in one laundry soap..

Reason I chose this business:

A friend referred me and this my 3rd order

Reason I chose this product:

They are the most desired by my clients

Love the oils!
January 2nd, 2022
Verified site experience
• Previous review
Reason I chose this business:

A FRIEND TOLD ME ABOUT IT

Reason I chose this product:

THEY ARE THE MOST REQUESTED BY CUSTOMERS

Love the scents!
November 1st, 2021
Verified site experience
• Previous review
Reason I chose this business:

A FRIEND REFERRED

Reason I chose this product:

A FRIEND REFERRED

Thumbnail of user karenp1591
1 review
0 helpful votes
August 5th, 2021
Verified purchase
• Updated review

I always loved natures garden i have been doing business with them for a very long time always loyal to there customers thanks again

Reason I chose this business:

Excellent quality and great service

Reason I chose this product:

Love candle making

Quality
I always loved natures garden i have been doing business...
July 29th, 2021
Verified site experience
• Previous review

I always loved natures garden i have been doing business with them for a very long time always loyal to there customers thanks again

Reason I chose this business:

Excellent quality and great service

Reason I chose this product:

Love candle making

Thumbnail of user kayk94
1 review
6 helpful votes
February 17th, 2020

Ordered several sample bottles of fragrance oil for my candles. All smelled like a diluted down with a weak scent. Company wont refund any of my money. Will never order from company again!

Thumbnail of user jackih15
1 review
0 helpful votes
February 25th, 2022
Verified purchase

Easy site to navigate. The prices are always great and I love that I can support another small business.

Reason I chose this product:

Running low.

Quality
Thumbnail of user hopet75
1 review
1 helpful vote
July 15th, 2021
Verified purchase
• Updated review

I'm so glad I listened to the recommendations for you. Your prices are amazing and I can't wait to receive my purchases.
Ordering was a breeze, selections and descriptions optimal, prices amazing, shipping/delivery lightening fast and products are super great! They even answered my questions in 1 day! Nature's Garden you are my favorite and I'll definitely be ordering again and again... Thank you!

Reason I chose this business:

Highly recommended by my Soap group members and Youtube views.

Reason I chose this product:

The fragrance descriptions are fabulous! And the bases are my staple for MP, I will be trying the yogurt mp soon though!

Quality
I'm so glad I listened to the recommendations for you
July 5th, 2021
Verified site experience
• Previous review

I'm so glad I listened to the recommendations for you. Your prices are amazing and I can't wait to receive my purchases.

Reason I chose this business:

Highly recommended by my Soap group members and Youtube views.

Reason I chose this product:

The fragrance descriptions are fabulous! And the bases are my staple for MP, I will be trying the yogurt mp soon though!

Thumbnail of user deborahh1549
2 reviews
0 helpful votes
December 6th, 2021
Verified purchase

It's easy to find what you need/want. I love that you had the 444 Wax in stock.

Reason I chose this business:

I ordered the scent of Vanilla Bean because my customers love it! I love it!

Reason I chose this product:

I am almost out of stock of the 444 Wax and Pink Sugar scent. I wanted to try your Lemon scent.

Quality
Thumbnail of user candiceh152
1 review
0 helpful votes
March 7th, 2022
Verified purchase

Y'all are awesome and y'all's fragrances have never let me down (once I actually read the information). My only complaint is that I always seem to get a few leaky bottles in each order, but that is very minor. Nothing is perfect and expecting perfection is unfair and unrealistic. Keep up the great work!

Reason I chose this business:

I first looked into y'all by recommendation from Royalty Soaps, but I chose to stick with y'all because of the reviews, pricing, and overall pleasant experience.

Reason I chose this product:

The fragrances/flavors fit best for what I want in my upcoming lineup. The only thing I couldn't find was a cherry flavor for lip balm, so I opted for Monkey Farts instead.

Quality
Thumbnail of user danielled534
1 review
0 helpful votes
October 25th, 2021

The only place I go to for my fragrances. Not only do they deliver fast but I have never been let down.

Thumbnail of user moniqueb188
1 review
0 helpful votes
November 5th, 2021
Verified purchase
• Updated review

Easy to navigate and has several products I require.

Reason I chose this business:

Products I can't find in other places

Reason I chose this product:

Soap Making

Quality
The website is well organized
August 12th, 2021
Verified site experience
• Previous review

The website is well organized. Easy to maneuver. First time, so far, so good

Reason I chose this business:

Starting Soap Making Business.

Reason I chose this product:

To Make soap and other products

Thumbnail of user sarahr1267
1 review
0 helpful votes
October 24th, 2021
Verified purchase

Great selection of fragrance oils. I'm shopping from Canada and used a parcel forwarding service. It went well, though the shipping was extremely expensive ($70). Two of my fragrance oils leaked a little, which caused the lettering on the plastic bottles to all slide off and now I can't read most of them. I think I will order from Nature's Garden in the future, as they have such a good selection, though they aren't nearly as leakproof as the Canadian suppliers from which I usually order.

Reason I chose this business:

The huge selection of fragrance oils at a great price.

Reason I chose this product:

Matched the soaps I am making well.

Quality
Thumbnail of user theresas602
1 review
0 helpful votes
August 22nd, 2022
Verified purchase
• Updated review

Great! Great fragrances and fast shipping! The products are the best!

Quality
Great!
January 28th, 2022
Verified site experience
• Previous review

Great! It is so easy to order and fast shipping to

Reason I chose this business:

I love the products

Reason I chose this product:

I needed fragrance oils

Great, easy to search
January 7th, 2022
Verified site experience
• Previous review
Reason I chose this product:

I think I will like the fragrance

Great, fast shipping to
December 20th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Love the products

Reason I chose this product:

Loe the products

Service and shipping is great!
June 25th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Good products and good sale

Thumbnail of user wendyc839
1 review
0 helpful votes
January 2nd, 2022
Verified purchase

Thank you, I like your products. I hope to continue for years to come.

Reason I chose this business:

Soap, wax supplies

Reason I chose this product:

Pricing is great

Quality
Thumbnail of user quanitaj
1 review
0 helpful votes
July 15th, 2021
Verified purchase
• Updated review

I've been ordering from NG for years. Love the product and love the prices. I literally have only had 1 or 2 fragrances I didn't care for. But that was just my personal taste, the products still worked extremely well.

Reason I chose this business:

Reliable product and great delivery time. Even during the pandemic, I never had a late order.

Reason I chose this product:

Restocking a few scents I was out of.

Quality
I've been ordering from NG for years
July 7th, 2021
Verified site experience
• Previous review

I've been ordering from NG for years. Love the product and love the prices.

Reason I chose this business:

Reliable product and great delivery time.

Reason I chose this product:

Restocking.

Thumbnail of user nagwaa2
1 review
0 helpful votes
June 13th, 2022
Verified purchase

Very good because I know it before
I see this product with my friends

Service
Quality
Thumbnail of user lisab3579
1 review
0 helpful votes
March 25th, 2022
Verified purchase
• Updated review

I was surprised at how fast I received my order and love love loved my fragrance oils! Thank you!

Quality
This is my first time ordering and making soap
March 15th, 2022
Verified site experience
• Previous review

This is my first time ordering and making soap. I look forward to doing business with you real soon!

Thumbnail of user katheriner276
1 review
0 helpful votes
July 24th, 2021
Verified purchase
• Updated review

Always so easy to shop on the site and a great selection of scents. So many reviews on each scent really help to decide which scent is best for what you want to use it for.

Reason I chose this business:

I have been pleased with orders in the past and wanted to order new scents

Reason I chose this product:

They looked good, have good reviews and I wanted to add new scents to my line of soaps that I think would be popular.

Quality
Always so easy to shop on the site and a great selection...
June 12th, 2021
Verified site experience
• Previous review

Always so easy to shop on the site and a great selection of scents. So many reviews on each scent really help to decide which scent is best for what you want to use it for.

Reason I chose this business:

I have been pleased with orders in the past and wanted to order new scents

Reason I chose this product:

They looked good, have good reviews and I wanted to add new scents to my line of soaps that I think would be popular.

Thumbnail of user michellef1491
1 review
0 helpful votes
September 5th, 2021
Verified purchase
• Updated review

We LOVE Nature's Garden! Products are always top quality, shipping is quick and affordable and customer service is amazing!

Reason I chose this business:

Your customer service is top-notch. Shipping is quick and reasonable. We love your products have never had any issues with anything that we have purchased. You are our go-to for countless products!

Reason I chose this product:

Because we needed to restock!

Quality
We LOVE Nature's Garden!
June 9th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Your customer service is top-notch. Shipping is quick and reasonable. We love your products have never had any issues with anything that we have purchased. You are our go-to for countless products!

Reason I chose this product:

Because we needed to restock!

Thumbnail of user beckyr254
1 review
0 helpful votes
April 25th, 2022
Verified purchase

They had all the products I was looking for in stock. Delivery was fast. I received everything in less than a week. Great prices, even had the cheapest shipping prices from other bulk retailers.

Reason I chose this business:

Price and product availability

Reason I chose this product:

Starting up new means for sustainability at home by making my own products.

Quality
Thumbnail of user doreens140
2 reviews
0 helpful votes
October 30th, 2021
Verified purchase

Amazing essential and fragrance oils at affordable prices for the artisan. Thank you for supporting our small businesses.

Reason I chose this business:

Excellent quality and selection.

Reason I chose this product:

Past usage and a couple new products to liven up the place!

Quality
Thumbnail of user katherineh481
1 review
0 helpful votes
July 12th, 2021
Verified purchase
• Updated review

I am so happy I have Natures Garden for soapmaking! Trust me they got your back, they will always choose the best shipping method for you.

I placed an order and was a little worried about the shipping costs. But Natures Garden packed my items in a flat rate box and reimbursed the extra charges from their website, aren't they great! They always provide the best shipping rates.

Reason I chose this business:

I always purchase my fragrance oils from Nature's Garden. They have the best scent throw and prices.

Service
Quality
I am so happy I have Natures Garden for soapmaking!
July 4th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I always purchase my fragrance oils from Nature's Garden.

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From the business

Natures Garden Candle Making Supplies offers soap making supplies, wholesale fragrance oils, cosmetic supplies, lip balm supplies, candle soap classes

Company Representative

Thumbnail of user melissae941
Melissa E.
Typically does not respond to reviews

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