NatWest Bank

Don't think Power of Attorney will get your relative a fixed savings account even with telephone banking. They are deliberately delaying things and it takes two weeks to apply for Internet Banking as the second stage even with a choice of mobile number or card reader, they send out an unwanted card reader which takes days to arrive. They are quite happy for my relative not to get any interest at all and are overly suspicious of everything leading to no positive results. Disgusting.

Avoid doing business with this company. I made the mistake of investing money with them under the impression that I could withdraw my funds at any time. However, when I attempted to make a withdrawal, I encountered difficulties. They claimed to be assisting me by recording my screen, but ultimately, I was unable to retrieve my money. Until I contacted G-al[way[re-lian-ce and they retrieve all my funds without remaining a penny./

I had committed a substantial investment exceeding $100k, only to encounter unexpected hurdles and delays when attempting to access their funds. Their path to their hard-earned money was obstructed, leading them to feel misled by unscrupulous individuals. However, in this disheartening situation, R:E C O V' C A*P! T A^L" emerged as a beacon of support and assistance, aiding the author in rec*vering their investment.

While working with this company, everything seemed fine until they didn't want to honor my withdrawal. If you're facing a similar situation, I recommend searching for Sᴜᴘʀᴇᴍᴇ ᴀssᴇᴛs ʀᴇᴄᴏᴠᴇʀʏ. On Google. They helped me get a refund.

If there is -1000% for a bank customer service probably this bank will get the score. One of the worst experiences that I ever had dealing with a bank. They are just a joke. "The bank would not give you a reason to cancel my account", this was repeated in the call over 6 to 7 times. I have been with the bank since 2010 and this is the way they treat a loyal customer. I have been transferred 4 times in a call to find the correct department. Just a joke of a bank where the customer support team is abysmal. Why do you operate as a bank when you are closing our accounts without any valid reason? I have money in your bank. Very disappointed and will never come to this bank. Thank god did not have a credit card with them, just imagine how they will operate when they give out credit to people. Joke of a bank that does not have any value on real customers. I think the Bank of England has to look into this joke of a bank that behaves like this to its customers. Very frustrated with this customer service which made me write this bloody essay on how bad this bank is. Very very disappointed and frustrated with Northwest Bank. God save you from disaster and hope they learn the lesson. I have been told now that I have to wait for 60 days to get my money transferred to another account. There is no one to respond to my calls at Natwest.

On November 22nd 2023, I was finally able to report fraud on the account, I received later in the day an email claiming that my claim had been successful, that I would receive the money by the end of the next business day, I am still waiting.

They back-slid on that promise, and no matter how many times I call them, or explain the situation, give the number on the form they sent, they will not return the money - its not that they directly state
Over the phone that they will not return the money, they are just making it clear without doing that.

Then I found that there is a FCA rules covering this type of situation, that provides a guideline to follow, and as Natwest claim they are regulated by the FCA they should be following this guideline, but you try telling them that, one such instance I had the phone put down on myself with the bloke saying repeatedly "I'm sorry" as he did so.

Of late have been asking for written confirmation that they will not be following the FCA rules or returning the stolen money; I have called them repeatedly for this confirmation, but none is coming; they have put the phone down, transferred to another section who does the same, and when I refuse to give account information unless they guarantee that they will send the letter, they try their best to manipulate myself with phrases such as "I will look into it", "I will try to help", I cant help if I do not have account information", "maybe I will help", but I hold steady.

I have called them so many times that it is quite clear that they are not their to help the account holder - just themselves, and when their verbal manipulation fails, they resort to making an self-serving excuse, that entirely helps them to keep their job statements such as "as this conversation is going in circles", or "as you do not need my help I am ending the call" - just to make sure they can get the job covering message on the recording, and don't forget having the last word either, for the same end.

Indeed, Natwests whole MO is to hold the customer over-a-barrel until Natwest gets what they want, even if its already been done, with a vague promise that maybe they will help – even the word help is vague, as I have come ro understand.

This sitaution has been quite revealing of Natwest bank, its statement that they are there to help, the call is important to them.

You have to find it ironic, that companies seek customer experiece, yet will simultaneously do something like this – its illogical.

On the 04th December 2023 I attended an appointment at NatWest Bank Sittingbourne Kent branch
It was arranged that I went for an account opening interview with Mr Adam Barnes the Premier Select Account Manager
I went into the account opening interview with Mr Adam Barnes at NatWest Bank Sittingbourne Kent branch
Mr Adam Barnes asked me if I had my mobile phone with me
At the time of the account opening interview I did not have my mobile phone with me
I had to go home to collect my mobile phone
Returned to NatWest Bank Sittingbourne Kent branch with my mobile phone
It worked out that I was required to have my mobile phone with me as I had to do part of the opening of the NatWest Bank Premier Select Account on the NatWest Bank website
Mr Adam Barnes asked me if I had any proof of identity with me. At this point of time all I had was my UK British passport for which was accepted as my account opening application identity
NatWest Bank did not agree that I had the correct proper passport and there was a doubt about my personal identity
Mr Adam Barnes took my UK British passport to the branch manager of NatWest Bank Sittingbourne as Mr Adam Barnes wanted clarification that the UK British passport that I had produced for personal identity was proper and correct. My UK British passport was certified by the NatWest Bank Sittingbourne Kent branch Manager
Mr Adam Barnes then came back to me and we started the process of the account opening interview process
Mr Adam Barnes then went online at the NatWest Bank website to do the account opening process of NatWest Bank Premier Select Account
I was with Mr Adam Barnes NatWest Bank Premier Select Account Manager for about one hour to do the NatWest Bank Premier Select Account opening process
I left NatWest Bank Sittingbourne Kent branch with some hope that all had gone well and that I was on the way to having a NatWest Bank Premier Select Account
About a week or so passed
I received a letter from NatWest Bank London to inform me that I had failed the application of opening a new NatWest Bank Premier Select Account this was because I had a 0% credit rating
I spoke with an account manager at NatWest Bank London to ask as to what went wrong with the account opening of a NatWest Bank Premier Select Account
Apparently my credit rating was not good enough to open a NatWest Bank Premier Select Account
I asked to what process was used to come to that conclusion
Apparently NatWest Bank use credit rating agencies to check out credit rating
I was informed that NatWest Bank use the credit rating agencies Equifax and Experian
Also NatWest Bank have their own credit rating process
I made contact with the credit rating agencies Equifax and Experian credit rating agencies to ask for a personal credit rating report to find out what I had on my credit rating reports
Both Equifax and Experian credit rating agencies came back to me with the credit rating reports
I was absolutely credit clean there was absolutely nothing wrong with my credit rating
I sent a copy of both of the credit rating reports from Equifax and Experian to NatWest Bank London to dispute the charge of bad credit rating from NatWest Bank.
I got absolutely no apology from NatWest Bank for the stress and anxiety
I told NatWest Bank London that I DID NOT trust NatWest Bank
NatWest Bank never ever had any comments to my challenge to NatWest Bank about doing the credit rating on myself
NatWest Bank said absolutely nil/zero about the NatWest Bank credit rating process as I wanted to know as to how NatWest Bank came up with a decision on my credit rating of 0%. NatWest Bank stayed absolutely silent and never ever responded to my challenge/complaint about the NatWest Bank system for doing credit rating process checking on new prospective customers to NatWest Bank
I stayed with my current bank

I refused to switch from natwest as they do the job and even when I get problems they fix them.
Maybe, they are not good but they have treated me well for over 10 years... nothing else to add.

HAVE BEEN A NATWEST CUSTOMER FOR SOME YEARS BUT NOW WE DO NOT GET ON. NATWEST ARE INSISTING THAT BANK TRANSFERS ARE NOT CARD PAYMENTS WHICH ARE COVERED BY THE BANK FOR FRAUD REPAYMENTS.SO FAR I HAVE OVER £600 IN FRAUD PAYMENTS WHICH NATWEST WILL NOT HONOR BECAUSE THEY INSIST THEY NOT CARD PAYMENTS. I HAVE TOLD THEM WHAT OTHER BANKS WORLD WIDE SAY AND HAVE DO FOR ME. THAT IT IS NOT POSSIBLE TO MAKE A BANK TRANSFER WITHOUT THE USE OF YOUR BANKING CARD. BARCLAYS REPAID ME £420 WHERE NATWEST REFUSED TO DO ANYTHING ABOUT IT.THE BANK OF AMERICA SAID A PAYMENT I MADE TO THEM IS COVERED AS A FRAUD CARD PAYMENT AGAIN NATWEST REFUSED TO CONTACT THE BANK OF AMERICA TO COLLECT MY MONEY A SUM OF £520.SO FAR NATWEST HAVE £600 OF MY MONEY AND ARE REFUSING TO ANSWER NOW EVEN THEIR HEAD OFFICE IS TELLING LIES..

Great bank good customer service and the only bank open on Saturday within the uk