On the 04th December 2023 I attended an appointment at NatWest Bank Sittingbourne Kent branch
It was arranged that I went for an account opening interview with Mr Adam Barnes the Premier Select Account Manager
I went into the account opening interview with Mr Adam Barnes at NatWest Bank Sittingbourne Kent branch
Mr Adam Barnes asked me if I had my mobile phone with me
At the time of the account opening interview I did not have my mobile phone with me
I had to go home to collect my mobile phone
Returned to NatWest Bank Sittingbourne Kent branch with my mobile phone
It worked out that I was required to have my mobile phone with me as I had to do part of the opening of the NatWest Bank Premier Select Account on the NatWest Bank website
Mr Adam Barnes asked me if I had any proof of identity with me. At this point of time all I had was my UK British passport for which was accepted as my account opening application identity
NatWest Bank did not agree that I had the correct proper passport and there was a doubt about my personal identity
Mr Adam Barnes took my UK British passport to the branch manager of NatWest Bank Sittingbourne as Mr Adam Barnes wanted clarification that the UK British passport that I had produced for personal identity was proper and correct. My UK British passport was certified by the NatWest Bank Sittingbourne Kent branch Manager
Mr Adam Barnes then came back to me and we started the process of the account opening interview process
Mr Adam Barnes then went online at the NatWest Bank website to do the account opening process of NatWest Bank Premier Select Account
I was with Mr Adam Barnes NatWest Bank Premier Select Account Manager for about one hour to do the NatWest Bank Premier Select Account opening process
I left NatWest Bank Sittingbourne Kent branch with some hope that all had gone well and that I was on the way to having a NatWest Bank Premier Select Account
About a week or so passed
I received a letter from NatWest Bank London to inform me that I had failed the application of opening a new NatWest Bank Premier Select Account this was because I had a 0% credit rating
I spoke with an account manager at NatWest Bank London to ask as to what went wrong with the account opening of a NatWest Bank Premier Select Account
Apparently my credit rating was not good enough to open a NatWest Bank Premier Select Account
I asked to what process was used to come to that conclusion
Apparently NatWest Bank use credit rating agencies to check out credit rating
I was informed that NatWest Bank use the credit rating agencies Equifax and Experian
Also NatWest Bank have their own credit rating process
I made contact with the credit rating agencies Equifax and Experian credit rating agencies to ask for a personal credit rating report to find out what I had on my credit rating reports
Both Equifax and Experian credit rating agencies came back to me with the credit rating reports
I was absolutely credit clean there was absolutely nothing wrong with my credit rating
I sent a copy of both of the credit rating reports from Equifax and Experian to NatWest Bank London to dispute the charge of bad credit rating from NatWest Bank.
I got absolutely no apology from NatWest Bank for the stress and anxiety
I told NatWest Bank London that I DID NOT trust NatWest Bank
NatWest Bank never ever had any comments to my challenge to NatWest Bank about doing the credit rating on myself
NatWest Bank said absolutely nil/zero about the NatWest Bank credit rating process as I wanted to know as to how NatWest Bank came up with a decision on my credit rating of 0%. NatWest Bank stayed absolutely silent and never ever responded to my challenge/complaint about the NatWest Bank system for doing credit rating process checking on new prospective customers to NatWest Bank
I stayed with my current bank