Promlily Online

The dress is a low quality! Several stains that we had to wash off. Fabric had a couple of cuts right on the front that couldn't be hidden unless you cut the whole piece off. Uneven sides, but the most funny thing is that one of the hanging string was sawn to the dress that's impossible to detach. The only pro is, it came on time, as promised. The good advice, stay away from this site, unless you're ready to fix all imperfections yourself like we had to do.

I purchased 5 gowns for my daughter's prom/s. All came in damaged either ripped or had ink stains. The quality was poor. I contacted their horrible customer service only to get conflicting responses from different people. I disputed the charge with my credit card and they said I had to return the dresses. The dresses were returned and Promlily said they didn't have the money to refund me. The only recourse I have is legal. Needless to say I am out over $500.

DO NOT BUY. Dress looked nothing like the picture at all, had 2 marks on it, the smell was beyond disgusting. When I tried to email to return the dress the company came up with every excuse to not refund in full. They tried to say they received the dress back and was no fault on it and sent a picture of another dress. Tracking proved the dress wasn't even delivered at this point!
They still have NOT refunded the £25.85 postage to return.
Pictures and emails saved to take this complaint and non full refund further

I ordered a size 16 dress for my mother 82nd birthday party the dress was 2 size smaller. I am requesting back my money and these people are giving me a hard time. Please don't buy from this company. I am reporting them if I don't get my refund. Don't buy from this site

If I could give 0 stars I would. Stay away from this site. Their customer service is awful and they lie about their return process. They are horrible and take your money and make up excuses as to how to deliver the dress back and refuse or play dumb to get your refund. They lost the order then all of sudden find it, they tell they will refund some or none and then after I demand the funds they never returned it and blame paypal. Awful experience and a cheating lying company. DO NOT ORDER FROM THEM!

The dressed arrived,brought me to tears,awful.looks nothing like the reviews.
Defiantly not proper satin.so shiny it gave a tinge of blue.contacted company said we can't refund,then offered 10% then 20% then 90 pound voucher and keep the dress,it is only good enough for rags.Please do not be fooled by the pictures.I will be reporting this company to as many people as possible and will get money back.wow just wow

Dress looks nothing like the picture. We ordered it with custom sizing and it was at least 2" too big everywhere. Fabric is ugly and cheap looking. Bottom hem of dress very poor quality. I submitted a review for the dress on the Promlily site but they didn't post it. They must only post the positive reviews. Dress was made in China.

I ordered my daughter a prom dress ahead of time and I did get my package. Ohhhh boy when I opened it they sent me the wrong color. Now it's 3 weeks before prom and sent multiple emails and they are not responding. The dress was supposed to be all ivory color and they sent me a 2 tone dress with gold at the top and ivory at the bottom. I even sent a copy of my original order to let them know it was there error and according to there policy I should get a full refund. They have stopped communicating with me and I will keep posting reviews on every site that I can. These MF'ers need to be shut down. Warning Do Not Order from Prom Lilly. Scammers!

Absolutely shocking customer service refuse to give full refunds instead offer for you to get the dress altered at a tailor at your expense or 70% against their site. If totally dissatisfied with original experience then why on earth would I order from them again. Which planet are they living on? Just give the customer back their money as all dresses are for actual occasions and if younhave spent all your cash on here where are you going to find more money from to buy another? AVOID AT ALL COSTS YOU WILL ONLY LOSE YOUR MONEY MODERN DAYLIGHT ROBBERY

The dresses are not as described and they find any excuse to not take your return. Don't buy from them!

AVOID! The material is sub-standard and smells awful. They will imply that they're tailor made but items are mass produced. Costs a fortune to send back only for the company to advise that they have refunded, when they haven't. They will try to offer a small refund and their websites claim that you're not entitled to a refund when by law, you are. Still no refund from them. Terrible, terrible experience and no refund 6 weeks on.

I purchased a mother of the bride dress in October 2023 size 14 although I am size 10-12. The dress was miles too small, when i tried to get a refund i was told they would not refund as they have sent me the size i requested, there is no size on the dress so I only have their word for it. We are now in March 2024 and I am still trying to get a refund. Worst company I have ever dealt with. I have had to put 1 star on it but really it is -10

I am EXTREMELY disappointed with Promlily. We did NOT receive the dress we ordered. The color is all wrong and it's not even the same design. We ordered hot pink and received a pale mauve.
The dress we ordered had mesh inserts in the bodice and a starburst pattern on the front. The dress we received did not, and the neckline was different.
Completely different dress, and I can't return it because it's a custom size? Ridiculous that I paid over $200 for them to send us the wrong dress. I will NEVER buy from Promlily again, and I am a repeat customer. Terrible.

I purchased a dress from this site. When I received the dress it was obviously the wrong color. It clearly states on the site that you are entitled to a full refund if this happens. I tried to return it and they refused. Tried to give me 20% refund and told me to sell it myself. Horrible. Less than a 1 if I could.

Absolutely furious,, will never recommend or use this company again,,,,!
Shipping took weeks item arrived to late!
Colour was grey not pink Sent!
Size not good!
THEY WILL NOT REFUND AND MAKE A LONG DRAWN OUT RETURN IN TELLING YOU CAN HAVE A VOUCHER!
MY ADVISE DO NOT USE THIS COMPANY!

Worst possible company to purchase from! Beware! Quality is very cheap. Sizing is not accurate as well and you cannot return anything! It's the strictest company I've ever worked with on a return.

Terrible items bought, nothing like the photo, stunk of fish and has been an absolute nightmare to get my money back. I have returned both dresses over a week ago and I am going back and forth fighting for my money back £100 worth of shipping fees to get the dresses originally sent and then returned back to even get my refund. This is a scam and the website should be shut down!

I was ordering a prom dress for my daughter from prom lily. I immediately cancelled the order after it was accidentally placed not even 5 min after it was placed. I received an email from them 2 days later stating that they would only refund me the partial amount. When I did not agree to that because the dress wouldn't have even been pulled from the stock yet or shipped so it made no sense. Then I did not receive an answer from another day to which she responded a picture of the dress and said "can you keep the dress! It's beautiful" I responded yes i would like to cancel now more than ever because the dress she sent me(dress in mannequin) did not match the dress they had advertised on the website color wise. (I have attached photos below) Once again never received a response from anyone until I emailed again requesting an answer as to if the order was cancelled or not this was 2 days it took to get this response.

Ordered a dress for my daughter, but the dress was not as expected, the fit was terrible, and the fabric they used what soooo cheap. Their refund policy is a joke, they do not care about customer satisfaction at all. Don't do it unless you're ok with a dress that you may end up hating, and you will not get a refund.

I ordered for a wedding dress and promlily brought me a dress completely different from what is on their website. I emailed and complained and they are not responding to me regarding my returning the product for a refund. I'm so disappointed.

I never received shipping information that the dresses were even coming despite payment being taken immediately upon ordering. When I emailed customer service I was assured dresses could be returned if they didn't fit with a 10% restocking fee. The dresses surprisingly showed up. Even though I ordered 2 sizes too big ( i assumed I would alter them) they were more like 2 sizes too small. When inquiring how to return, I was told to donate them to a local organization and no refund would be given.

I ordered a white sequin dress for my reception. When it arrived, it was a iridescent color, which did not look anything like the picture/color I selected. It looked more like the the "As Pictured" color. I reached out to customer service & got a complete runaround. Needless to say, I still have the dress, because they were making me pay the return shipping- which was $130, that's about as much as the dress cost! Also, when the dress arrived it had a different company name (Hebeos), so F.Y.I. They're the same people.

Please do not order from this site. I purchased a prom dress from here and what I received looked nothing like what was pictured on the site. Poor quality and horrible customer service. They're not accommodating at all and didn't take into consideration this is an important event for me.