Kevin C.

Booked a room at the Hyatt Cambridge, MD for 2 rooms in May. Went through the Hyatt website and was diverted to what turns out to be "Book aroom.com". Never knew this until we called to confirm our reservations for one night in September and learned from the Hyatt that there was a third party involved. Never received any confirmation info from "Bookaroom.com" Then we found out that the reservation is non-refundable or that the date could be moved up a day because of a hurricane rain event coming on the original date of our stay. Bookaroom.com will not call the Hyatt to see if the room can be moved up a day and the Hyatt won't call Bookaroom.com either. Neither party seems to value the fact that a customer needs assistance in resolving this matter an we are stuck. Going to look into suing the Hyatt and Book aroom.com for false advertising and fraud since there was no disclosure that Bookaroom.com was acting as an authorized agent for the Hyatt Hotel. Selected the Hyatt instead of Motel 6 because of their heritage and standing in the hotel industry. Should have booked with Motel 6 - they care about their customers and provide better "CUSTOMER SERVICE". Bookaroom.com is exactly what the name sounds like - a scam outfit. Looks like the Hyatt is not much better as they won't make any effort to resolve a simple issue. BEWARE of both.