If you are looking for a service comparable to buying a 10 dollar ipad from china, under a company called robemblind then this is the company for you. I have never in my life had such difficulty with a company and returns due to poor quality items being sold ( Im a purchasing manager in the mining industry) the item was returned within 3 days!. As mentioned in other posts they don't even look at your return for 2 weeks (mine was a month with constant pushing) and then for them to write a report stating that the item was returned in used condition due to bb pellets not being in original plastic bag was the last straw. Its currently going legal and I urge anyone buying rc toys to use a reputable company and not buy from Nitrotek because its a few £ cheaper.