a h.

An order of the eyelash curler placed a full week before the shipment to arrive, only to the wrong person located in the epicenter of the pandemic in NYC. It took more than 1 hour to explain to customer service and being placed on hold frequently. As soon as I asked for a refund, I was offered a complimentary overnight shipment of a new order. The new order never left the warehouse and when I called customer service back to inquire, I received a lecture about orders and processes delay due to the pandemic. This is true and applicable to essential items with high demand such as food, paper items. Shiseido needs to train customer service to be truthful. They just lost my confidence in the brand. There are many good products on the market.