Ailixa F.

Package I received was just filled with smaller boxes and polymailers. I paid an extra 1,000 yen to be repacked and it was money wasted. I even asked them to repack it so that ALL items weren't in their original packaging and they completely ignored it. On top of that, that separated two small items to ship out individually. Both costed $40 to ship.
In addition to that, they LOST a package that arrived at their warehouse. As of today, it's still marked "undergoing warehouse maintenance." It's been that way for over a month! I was forced to ship everything out else I'd have to pay an insane extension fee. Utterly ridiculous. NEVER use Buyee unless you can avoid it.

While I love the products they offer, the site is barely hanging on functionality wise. The Pay with PayPal button isn't working, and whether or not it accepts a credit card or a debit card is like playing roulette (doesn't matter what their FAQ says). I brought these site issues to their attention, but I got a vague email stating they were aware of the issue and "we're working on it." Unbelievable considering both options have been broken for almost a month now.

Whenever you do a larger order, you cannot pull the order up since the image loading causes it to load up an error page.

The scalpers on the site are driving me and every non-scalper nuts! The recent line they released was immediately sold out within seconds and then, maybe an hour later, they were up on eBay for a very MARKED up price! Not to mention that their only way to "trying" to solve the scalper issue is to set up a bot that detects if someone is "clicking too fast around the site." Laughable attempt, since I'm pretty sure I can click on a few products (namely to check if they're restocked) and NOT be a bot. Yet, I get blocked and have to wait an hour to be unblocked while actual scalpers get away with it.

And it's useless reaching out to Customer Service because they take weeks to months to answer a single report!

The US Pokémon Center NEEDS to set their standards higher. At this point, I'm mainly ordering from the Japanese Pokémon Center through a proxy because they seem to have their act together.