On Tuesday mydaughter ordered the casket spray for her dad. Being out of town, we didn't realize this was not a local business because they portray themselves to be. I wish we could have seen these reviews first. The funeral was Friday. No casket spray. No notification. Rude customer service. Actually hung up on me. We buried our loved one with nothing. Had they notified us we could have found someone else so their excuse of supply change issue is not a valid one. It was pretty devastating during an already very sad time in our lives. Unacceptable.