We are really sorry to hear about the shedding and tangling issues with your ZALA order. Rest assured the issues you are experiencing are rare and our sets go through strict quality control before being sent to customers.
Our customer care team would be glad to further look into your concern so we kindly ask you to reach us at support@zalahair.com. You may choose to attach a screenshot of this conversation so we can provide the necessary assistance asap. Thank you! X
Hi Alexandra,
We are really sorry to hear about the shedding and tangling issues with your ZALA order. Rest assured the issues you are experiencing are rare and our sets go through strict quality control before being sent to customers.
Our customer care team would be glad to further look into your concern so we kindly ask you to reach us at support@zalahair.com. You may choose to attach a screenshot of this conversation so we can provide the necessary assistance asap. Thank you! X