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Zala use to be very good (3 or 4 years ago) up until recent years they've gone downhill. The quality of their hair extensions are simply not the same as they use to be. I bought 20 inch hair extensions in September and installed them. Within a month they shed so much they look so bad. They are so thin and so short. I use to rave about how good Zala hair extensions were. I used salon product (I am a licensed cosmetologist) and even used zalaplex from their website. I would do heartless hairstyles and now they look terrible. With these kind of extensions I would expect to have a longer wear with them but I only got a one time use out of them and I am extremely disappointed.
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I first bought 16 inch keratin straightened halo for my friend and a 9 piece clip in keratin...
Hi Kiaya,
We are very sorry to hear about the shedding issue with your ZALA order. This is never the experience we aim to provide to a valued customer like you.
Our customer care team would be glad to further look into your concern so we kindly ask you to reach us at support@zalahair.com. You may choose to attach a screenshot of this conversation so we can provide the necessary assistance ASAP. Thank you! X