Aleyna S.

I've never written an online view before, but i want to give credit where it's undeniably due. It's hard to decide whether to order from this website or not because there are such mixed reviews (which is usually the case), but anyway i decided to give it a go. After placing my 1st order from cosmeticlove on January 18th, i recieved a shipping confirmation on January 24th (basically 5 business days later). I ordered 2 foundations, a mascara, a eyeliner, a tweezer and 16 face masks. My shipping was the regular not expedited shipping, and it cost me $15, which is honestly really really good. The shipping on this site is based on the weight of your order. My total was $41 (insanely cheap because ONE foundation from sephora is easily $40) and after shipping costs and all it came out to be $56 (still amazing). Also, everything is processed through paypal incase you're wondering. Once i recieved my shipping confo email the following week, they mentioned that everything had been shipped except for 3 masks out of the 16 i ordered. They sent a sincere, professional email to me and even apologised. They assured that a refund will be processed through paypal, and i should be expecting an email from them. I recieved the refund to my account yesterday. It took about a week, but that wasn't an issue because it was just a few dollars. I received my package today (January 31), so all in all it took 13 calendar days from when i placed my order. I was so so so happy about this because i really wasn't expecting my order until sometime in February. I live in the USA - Texas by the way. Also, nothing i ordered came damaged, used or anything crazy like that (all brand new stuff lol). Overall when ordering things online this kind of stuff happens where the site doesn't actually have what you ordered anymore, which sucks yes, but even domestically within the states it happens on like nordstrom or macy's online. I personally feel like nowadays people don't have the patience, and if you're someone who doesn't have patience then i wouldn't recommened ordering anything online unless you have the money to expedite it. People are also so sensitive and choose to be stubborn rather than to understand or wait for someone to give them a chance to explain what is going on with the order. Like it's a business, they are there to sell, and they probably have multiple warehouses where they are double triple checking to see if they have what you ordered. If this website was anything like it's bad reviews, it isn't now. Perhaps they've learned from the experiences? I really can't say besides from what i experienced. It is honestly worth the wait and definitely worth the savings. Hope this helps. I will reorder on a needs basis.