Indra D.’s Reviews of Cosmetic-Love & more

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Cosmetic-Love

Cosmetics

“Outcome”

9/14/18

• Updated review

So cosmetic love responded and we expressed our unsatisfaction over communication. They understood the issue and upon our request refunded the money immediately. We are happy with overall handling of the matter and wish them well.

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“Poor customer service”

9/14/18

• Previous review

I ordered (order# *******) items worth $500 on September 3,2018 from cosmetic love and after that I did not receive any update from them till date. So I decided to mail them, surprisingly I did not receive any reply/acknowledge from them.
What if there is any item missing/damaged (if they at all deliver the items on time), how am I supposed to reach out.
I believe that customer service is most important service in online shopping business.
All in all I am really disappointed with overall experience so I am asking for refund for which also they have not responded yet.