Amber W.

I have had a unit since November. I have NEVER been late on my payments! I go Sunday to get some items out of the unit and find my lock is cut off and combination lock with one of their stickers is on the unit. It does look like a new locking mechanism was put on the door. I received no notice that this was happening! I would have been there to take my lock off! Shouldn't this be something they do to unoccupied units though? Since then I've called several times to find out what is going on. They keep sending me to different people, writing reports, and sending my complaint to the "escalation team". None of them have called me back! No one knows why my lock was even cut off! There's no notes or orders in my account saying why this would have been done! To top that off, this last time I called I was asked if I was sure I had the right company because they don't have a location where I say they do. I was looking at my online account as we were speaking and could very clearly see that the unit I have is in fact one of theirs and is in fact the location I said it was, complete with the address! So yes lady I do know what im talking about, but obviously you don't! I just want my stuff!