Anastasiia I.

This has been the worst possible experience! Ridiculously bad service, awful communication, broken terms, and conditions and timing. Nothing was made properly

Well, the main point is the flowers weren't delivered on the delivery day, 2/3 of purchased items were not delivered at all and it was even not the same day delivery! The delivery was for the Birthday girl, and she got it the next day when it was no longer her BirthDAY and not all that should've made her happier even came to her

The order details:

The flower delivery was set up and paid in the middle of the work hours and it was arranged for the next day

I got an email about a required flower substitution At 10:27 a.m. on the delivery day and it was approved by me 2 minutes later.

In terms of our agreement, I made all that was necessary from my side and without any delays in terms of payment, communication or providing the necessary delivery details. Canada Flowers did not do anything right from their side

1) The Delivery did not happen on the delivery day that they have confirmed

I asked them why via email. They said "due to a system error our affiliate did not receive our request to proceed with the substitution yesterday" and gave me a freaking 15% discount off for the NEXT time order as if they'd expect me to have one.

The avg cheque for flowers is usually $100-$150, so the wasted order alongside their customers ' plans is equal to around $15-23 for them I suppose.

2) I did not get all the items that I paid for and did not notify me and did not refund me. So, partly it ended up being a scam

I purchased 3 items: flowers, a big birthday balloon and a cute teddy bear. They delivered only flowers without giving me any note that they were not able to deliver what I paid for and they did not refund it yet also

The resolution, they failed every single step they were responsible for.

I do not recommend it for sure!

Avoid it in all possible ways. Or if you have to deal with them, just mind that your order might not be delivered, or something else may be delivered instead, or not all of what you purchased might be delivered.

I would not recommend you to deal with Visual-click if you care about getting your order on time, or in general if you care about getting it at all.

I was not informed that my order had been cancelled till I asked. In general, this is a frustrating experience and I regret picking Visual-click. They've held my money for almost 1.5 months and I did not get either the item I wanted or transparent updates on what is happening with my order. I did not get the money back yet, but it's been only a few days since they said they will return it.

If you are looking for something for a present, definitely skip Visual Click, as they, unfortunately, can't do their part of an agreement with the client.

All businesses face poor experiences working with some vendors/suppliers, but for such a mature web-site the risks should be transparent and noted so clients could decide whether they want or do not want to take it. Otherwise, even the low price isn't worth the wasted time

Overall, the support was kind, but not really responsive. I had to bomb them with questions for a while with no answer before they made it to answer about my missing order that it's been cancelled.