Ancient and Upset L.

Ordered a robe as a Christmas gift. It was supposed to ship right away, BUT, when I received the confirmation email there was a lovely note on the bottom that said "Backorder est. Ship 6/10/24" in bright red lettering. So, how is over 6 months after placing an order shipping within 2 days? I called Lands End customer service immediately to cancel the order and was told that it was canceled, and I'd receive my refund immediately. Well, the jokes on me again, I guess, because 10 days after canceling the order my bank has still not received the refund. I know some people don't consider $100+ a lot of money, but I do. I've been in contact with Lands End customer service department again and their response is the refund should hit my bank in 10-15 days. No kidding! Very bad customer service. If you can choose another online store to shop at, stay far away from Land's End. Their customer service is horrible and rude, and they lie about shipping. I'm still waiting for my refund. Just got off the phone with customer service again who told me their account department will refund when they refund and I have to be patient. I hope this made sense. I am so disappointed in what was a very reputable company a long time ago.