Andrew S.

I have had checking accounts for 40 years with zero problems. My credit rating is in the top 25% of Americans. I am never overdrawn on my bank accounts. I do not bounce checks.

This is a horrible bank. I opened an account online with Truist on a Wednesday and deposited $50. The next day my account was locked with a message that I needed to contact customer support. I called the number and after a long hold, they informed me that I needed to take two forms of ID to a local branch to verify who I was. Hmmm. The last two bank accounts I opened online didn't need in person IDs. On Thursday, I visited a local branch and presented two forms of ID to the bank manager. He types on his computer and makes a phone call that no one answers. He tells me there are conflicting messages on my account. One says do not unlock the account. The second message says unlock the account after he shows two forms of ID. The bank manager said no one was answering his emails to the company or his phone call. He photocopies my IDs and promises to call me as soon as he hears something. No call that day. I call on Friday and ask if he heard anything. He says no. I get 8 emails from the bank welcoming me to the bank and thanking me for choosing them.

On Monday I get a letter from Truist stating that my bank account has been closed and they did not need to give me a reason why. It said that if I had any questions about the closing I could visit a local branch with two forms of ID. Why did customer support tell me to visit a branch with two forms of ID, when they knew they were closing my account? That is so rude. I never heard back from the bank manager. I noticed there were no other customers in the local branch when I visited. Now I know why. I had to visit the bank a SECOND time again with TWO forms of ID just to get my $50 back. Before they would give me my money back, the man I talked to at the bank had to call Truist HQ to ask if it was ok to give me my own $50 back. Apparently they told him it was ok to give me my own money back. I was lied to three times. The first was when I was told that I only needed to show two forms of ID to confirm who I was. The second time was when the bank employee said he would call me. The third time was when the letter of bank account termination said I would receive a check containing my funds. I am still receiving emails from them welcoming me to the bank. I mark them as spam.

They charged my credit card on the 7th. On the 17th I get an email that the product is not in stock. How did it take them 10 days to figure that out?

I pre-paid my hotel through booking.com. After 12 hours of driving, when I got to the hotel they did not have my reservation listed. With 3 percent of battery left on my phone, and with two tired, hungry kids in the car, I called booking.com. After giving my reservation number, pin code and explaining my situation, customer support hung up on me FOUR times. Only on the fifth phone call, do I get a resolution.