I have been purchasing wigs with Divatress since 2019 and I can honestly say that I have never had an issue with them. I place about 4 orders every couple of months and all my orders have came with the correct merchandise. My order ship outs the same day I place it and I get it within 3 days. There was one time that one of my wigs was not in my order. I called customer service that day and they issued me a refund. Divatress is the only place that i purchase my wigs because of the pricing and quality of the product and the variety.