Ann B.

I decided to try getting lenses put into frames that I already owned. I mailed my frames with prescription and all required information. The first time I received my glasses back from Simple Eyeglasses, the lenses were cut improperly and I could not see out of the lenses. I returned them to Simply Eyeglasses and they tried again. When I received the glasses back a second time I still could not see comfortably out of the lenses. I decided not to send back again because I blamed myself, thinking I could not get used to the style of lens that they use. I learned after the 30 day return window, from a local optician, that the lenses in the glasses were CUT CROOKED and there would be no way that I could see clearly out of the lenses. I was shocked and annoyed with myself for not having sent them back a second time but by then I was frustrated with the process and also doubting that the lenses were inaccurate. How could they have cut them incorrectly twice? When I called today to see if Simply Eyeglasses would credit me with something for their error they took over a week to review my request and called back saying that they "couldn't do anything for me because this was beyond the 30 day return window". I encouraged the customer service representative to re-state the response to be that they "wouldn't" do anything to rectify the situation because following the policy is a choice and a decision and not a requirement. I am disappointed in both their customer service and the quality of their technical staff and will never do business with them again and encourage others to be cautious. If you are local to the store perhaps the process would go better but to do this long distance is fraught with room for costly error.