Anoush K.

I ordered something that came broken in the mail, went through their claim process and they closed my case, without notifying me that it was "resolved" so I was trying to ask questions that weren't getting answered, so I finally get a hold of someone on the customer service line to ask my question about return shipping labels. But even though the mistake was on their end, they sent out something that was broken during transit because they did not put any padding/insulation, it is my responsibility to pay for shipping or be stuck with damaged goods. The representative went further to say if I had paid more for the priority shipping it would be a different story and if I'm not happy with that answer I can shop elsewhere. What a way to treat your customer.

If you guys are going to adhere to that policy as strictly as it seems, from the numerous reviews against you for the same problem, it might be wise to revise how you send out your products in the first place. If you take just a little more care in adding insulation you will probably see a decrease in these kind of reviews as product will be less likely to be damaged via transport. I can tell you that my item had nothing to protect it.