Well i ordered bong as a gift for my bf, shipping was fast but it arrived broken! After that i contacted customer service they replied in like 3-4 days saying they will send me a new bong free of charge and i was exited, well 2nd bong arrived today and again it was broken, glass was shattered, packaging was still horrible it didn't say fragile anywhere, now im hoping to get my money back.
Long story short, horrible shipping and slow customer service, i will never order from them again.