April C.

Land's End can't expect to compete in the online shopping market when they take 10+ days to ship an order with a singular in stock item. And when missing deadlines of 10-14 days, which is already completely unheard of in this day and age of 2 day turnaround, they still expect the customer to pay $6.95 to return the item that they did not deliver after two weeks time to do so. Their shipping and return policies reveal quite a presumptuous opinion of themselves to think their customers are that loyal to their brand to accept those archaic terms rather than take their business to their competitors.