ash w.

SCR*W THIS PLACE. My back window of my '98 Buick shattered Monday so my dad and I called this warehouse Tuesday. At first they said if we dropped off the car that afternoon it'd be done by Wednesday evening. So the first problem is that they apparently didn't have any of the back windows for my car in stock and they had to order one. So Tuesday, Wednesday, and Thursday I was patiently waiting and didn't contact them thinking they would fix it soon. Come to find out they didn't even call another warehouse to order the piece until FRIDAY because they 'couldn't find where to get that particular window'. It took them 4 full days to find that certain window piece, really? Because a '98 Buick Regal is such an uncommon vehicle?!? So now it's been 4 days and my car is still sitting in the parking lot where it first got damaged. So since I wasn't going to get a back window that day after I had called and asked what was going on, that Friday I went up to get a 'replacement' windshield, you know the plastic wrap they put on that only lasts up to 2-3 days. Well I had it put on Friday and now it's Tuesday! How the h*ll is that plastic wrap still going to cover and protect the huge hole in the back of my car on the fifth day when it's only supposed to last up to three?! THEN after they vacuumed the backseat of my car from where part of the glass shattered they left a numerous amount of glass! And I'm not talking about just the miniscule pieces that look like glitter, but pieces that are clearly visible to the human eye. And yeah, you might think "Oh, well it's glass it's clear and it's hard to see"... no. The color tint of my window was a light green AND every single piece of glass had thousands of cracks in it from how it broke so it was very visible when it was laying in my tan-colored backseats. If I'm able to take a REGULAR vacuum to my car and easily find shards of glass, that just means Safe Lite (@ Charlotte) did a less than half a** job. On Monday my dad and I had called again and this time they said that my window had been ordered and it was on it's way that day. After that was confirmed on the phone Safe Lite never called back so AGAIN, on Tuesday, we're calling them to see what the h*ll is going on. And from after calling them on Tuesday they claim that the window still has not arrived. It has now been a full week and this location is open Monday - Saturday, it's not like they don't have time to get their sh*t taken care of. Not even to mention that I missed part of work on Friday rushing to get there on time before they closed at '5' to have them clean out and temporarily repair my window. The lady at the front desk said they closed at 5 but yet the elderly man who worked on my car said they closed at 6. Get it together Safe Lite. It's been a full week and my car is still unrepaired and I have no idea when it actually is going to get repaired. What would I have done if this was my front window or someone else's per-say or a worse case scenario? I would have been immobile for more than a week now. How about you actually do what you advertise. If you want your car window fixed in a reasonable amount of time DO NOT go here! Thank you!