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I had a very painful experience with the ecommerce business. I placed an order for a day bed. I received the product in 56 pieces and I found out that 13 pieces were missing. After a week of calling their incompetent and useless call center, I received an email from them informing me that they don't have the missing pieces and they can give me AED120 to go and find the pieces in the market. Can you believe how stupid is this reply. I couldn't believe what I was hearing. They are scam.
* vidaXL US attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Asra E.'s review of vidaXL US earned a Very Helpful vote
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I get surprised whit how bad quality sofa i ordered. So overpriced and isn't like the pictures...
Dear Asra E.
Thank you for bringing this issue to our attention.
I wanted to let you know how sorry we are that you went through that difficult experience.
Please give us an opportunity to investigate this further by replying to the message we sent so we can provide some solutions accordingly.
Kind regards,
Claire - the vidaXL team