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I get surprised whit how bad quality sofa i ordered. So overpriced and isn't like the pictures online. I call them the same day of the delivery to get a refund and they making it hard. So disappointed whit this company, I feel scammed
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Dear Alejandro,
I hope this email finds you well. I have sent you an private email and as we haven't heard from you in a while, I'm sending you my last email again here in case you missed it.
I am sorry that the sofa you ordered from us did not meet your expectations.
Please accept our sincere apologies for the caused inconvenience.
I see the full refund was released. Have you received the refund?
I would like to offer you a voucher of $65 as compensation and hopefully it can brighten the situation encountered.
Could you please let me know if you would accept this offer?
If you have any further questions or concerns, please feel free to contact me anytime.
I look forward to hearing back from you.
Have a nice day!
Kind regards,
Misha/vidaXL