vidaXL US has a rating of 2.4 stars from 703 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about vidaXL US most frequently mention customer service, credit card, and full refund problems. vidaXL US ranks 513th among Furniture sites.
Proactively asks for customer feedback
This company responds to reviews on average within 7 days
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Shipping was super fast. After unpacking the biggest table had a detail on the wood finish but customer service took care of the matter. I must admit I wasn't expecting this much care for their customers. My issue was resolved fast and easy. This was my first purchase and after the pleasant exchange with their customer care Im sure I'll buy again with confidence. Overall the tables are great, love them and they seem to offer good quality for the price. Affordable and good looking furniture!
They told me they would give me a full refund if I sent the defective item back. I shipped it back to them but then they asked me for my sensitive bank account information. Very suspicious and abnormal. They refused a refund through any normal means. Know that you will be cheated by this business!
They told me they would give me a full refund if I sent the defective item back. I shipped it back to them but then they asked me for my sensitive bank account information. Very suspicious and abnormal. They refused a refund through any normal means. Know that you will be cheated by this business!
I get surprised whit how bad quality sofa i ordered. So overpriced and isn't like the pictures online. I call them the same day of the delivery to get a refund and they making it hard. So disappointed whit this company, I feel scammed
I have ordered a TV Trolley showing on their website. What I received is a Package Box. It means I have to assemble it. Sorry, this cannot be acceptable. I need a refund for my money.
They need to advertise that the customer has to assemble it by himself.
Then they contacted me and refunded partially which I used to give a carpenter to assemble. Now I am satisfied.
Tip for consumers:
If you cannot provide assembly services dont sell it and waste time and money.
Products used:
None.
Dear Ali,
I am sorry to hear that you are disappointed about the experience you had with us. Almost all our products are sent as a kit, and need to be installed.
You will be contacted shortly to discuss more about this.
Regards,
Andreea
VidaXL
This product is the worst piece of JUNK I have ever purchased.
Poor quality. Stay away from this company.
Do not honour their product and refuse to send a credit note.
Say they need me to return the pile of plastic junk.
Waiting for the Monday garbage pick up.
Tip for consumers:
The customer service department is terrible
Products used:
Put whole thing in the garbage
* vidaXL US attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Joel,
Thank you for reporting this and we are really sorry for the experiance you had.
I can see that the issue is solved now and the full refund has been done.
Regards,
Khaled.
VidaXL.
I had a very painful experience with the ecommerce business. I placed an order for a day bed. I received the product in 56 pieces and I found out that 13 pieces were missing. After a week of calling their incompetent and useless call center, I received an email from them informing me that they don't have the missing pieces and they can give me AED120 to go and find the pieces in the market. Can you believe how stupid is this reply. I couldn't believe what I was hearing. They are scam.
* vidaXL US attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Asra E.
Thank you for bringing this issue to our attention.
I wanted to let you know how sorry we are that you went through that difficult experience.
Please give us an opportunity to investigate this further by replying to the message we sent so we can provide some solutions accordingly.
Kind regards,
Claire - the vidaXL team
Received in good condition should have had better instructions
Dear Michael,
Thank you for your feedback! We are glad to read that you are satisfied with your product
I have already incorporated the VidaXL into my mobile service and I can work as smoothly and effortlessly as in the Shop. I have no complaints at all at this point. I ordered on Sunday night received it by Thursday.
Dear Dereck,
Thank you for your feedback.
I am pleased to know that you are happy with your tool box as well as the delivery service.
I hope you will buy from us again in the future.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
I had a pathetic experience with a TV stand I recently purchased.
1. All the parts I received were un-labelled. Screws as well as wood pieces.
2. Step 7 of the manual was very confusing. There was no marking on where it had to be placed nor a hole punched.
3. There were no holes drilled for 70% of parts. I had a hard time marking and making holes
4. Holes for door hinge were incorrect.
5. There was a lot of wood dust inside the package.
6. I requested for call back but never received it. The chat support guys asked to watch youtube video but there are none for specific model.
I somehow managed to assemble the product not perfectly though. But it was a terrible experience for a decently priced item.
Products used:
TV stand
Dear Parth,
I am sorry to hear that you have received a damaged product, and I would like to have the correct order number, in order to identify you.
I will contact you in private to see how I can assis you further.
Regards,
Andreea
VidaXL
I ordered 2 they were shipped quickly. The website was good and helpful in getting the right measurements and color. The processing of the order was smooth and correct. When I received the shades and opened the box each one had some dents. Probably caused by shipping. Otherwise satisfied with product.
I received a item purchased on vidaXl and when dealing with VidaXL customer service (Which is a stretch to cal them that) Different person answers, with a different excuse as to why they can't pick a item up.
Do not deal or buy anything from this company, the ship you garbage and then steal your money.
Update:
I seem to get more attention from this company to amend or remove my review. If that sort of concern or care was given when I contacted your customer service reps. I wouldn't have left such a terrible review. Yes you finally sent me a return invoice and you finally refunded my money. But only after this review was originally posted. So this review stands, stop harassing me to remove it.
Dear Tom,
Thank you for reporting this and we are really sorry for the experiance you had.
I can see that the issue is solved now and the full refund has been done.
Regards,
Khaled.
VidaXL.
Shipping was super fast. After unpacking the biggest table had a detail on the wood finish but customer service took care of the matter. I must admit I wasn't expecting this much care for their customers. My issue was resolved fast and easy. This was my first purchase and after the pleasant exchange with their customer care Im sure I'll buy again with confidence. Overall the tables are great, love them and they seem to offer good quality for the price. Affordable and good looking furniture!
Tip for consumers:
Buy with confidence that their customer service has your back in case anything goes wrong with your order!
Products used:
nesting coffee tables
* vidaXL US attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Andres,
Thank you for taking the time to leave feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
Have a nice day,
Claire - vidaXL Team
Great price, good quality, nice price. I would recommend.
I just bought cabinet from Vida Xl, quality is so bad I can't even explain. Description to establish cabinet is poor, and takes forever to make it. I am so disappointed. If we didn't establish everything for sure I will return it. Regret this purchase!
* vidaXL US attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Tijana,
Thank you for posting a review.
We are sorry that we let you down, your experience is very important to us, and we take it seriously. We are committed to provide you great service.
We are already on it and have prepared the some options for you. Could you please chekc your message?
Have a nice day.
Hanna
I would strongly recommend all users to read my review before purchasing from VidaXL. I purchased a mini greenhouse from them and it came missing parts. 2 x Corner joints which should be angled was packaged instead with 2 wrong 90 degree ones. I called them for a replacement part and they responded that the part was backordered. The only options they gave me was wait for the missing part which may take months, receive a measly $13 credit or send the product back for a refund. Wow, I spent half a day assembling the product. What a waste of time and money.
Tip for consumers:
Terrible customer service. Extremely poor quality flimsy products. Poor quality control of products shipped i.e. received wrong parts.
Products used:
Mini outdoor greenhouse
* vidaXL US attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Richard,
I am sorry to hear that you have received a damaged product, and I can see that the return was already organized.
I will contact you in private to see how I can assis you further.
Regards,
Andreea
VidaXL
I was satisfied with the galvanized poles of the structure. Size of the enclosure, easy to follow instructions..
It's was not quite as nice as it looked in the picture. The Cushions are not supportive.
The item was delivered in a timely fashion, however parts were broken
We purchased this bench for our small deck as a gift for ourselves in advance
Of Christmas 2019! Once arrived we put it together, fairly easy, to make sure all the parts were there... and, they were. We disassembled, so that it gets no actual use until after Christmas! It is going to give us so much usability on our small deck next spring... we cannot wait! It's going to be fun to decorate around.
Dear Sharon,
Thank you very much for your lovely feedback.
I am pleased to know that you are happy with the product and I hope you will shop again with us in the future.
Wishing you a lovely day.
Kind regards,
Sara Castro/vidaXL
I ordered a console table. The product was supposed to be polished, painted, and lacquered. It was none of those things. The wood is rough to the touch and looked nothing like the advertised piece I wanted. The bottom shelf was completely broken as well. I am including a photo of the advertised piece, a photo of the piece I received and a photo of the cracked piece.
Dear RJ B.
Thank you for your review.
As per the description on the website this product is made of solid reclaimed wood that has been sourced from joists, floors and support beams from old buildings being demolished, and can consist of different types of wood like pine, teak, beech, oak, cedar, mango wood, acacia, etc. The wood has also been polished, painted and lacquered.
I sent you an email hoping that I will be able to offer you a good resolution.
Have a lovely day!
Regards,
VidaXL Customer Service
Tent seems good. Fast delivery and very reasonable price. Had to make 3 of my own legs because they were missing.
Dear Jesse,
Thank you very much for your feedback.
I am happy that you are satisfied with the product and I am very sorry that 3 of the legs were missing.
If you need any further assistance, please do not hesitate to contact our customer service team at webservice@vidaxl.com
Wishing you a lovely day.
Kind regards,
Sara Castro
I ordered the wrong sink and the return was so easy and I had a credit within days! Because they made it so easy, I ordered another sink from them! So happy with it!
Dear Andrea,
Thank you for your feedback! We are very happy that you are satisfied with our service and product!
Ordered the product, received it in a timely manner. Because it was manufactured in China, the packaging was rather poor, China skimps on cardboard and it offers very little real protection. But in spite of rough handling that ripped the cardboard open, the basic unit is well made with a strong steel, and nicely powder coated, so I'm not complaining. Everything was in good shape except for a little waviness in the thin sheet metal that extends to cover the screen opening. Doesn't affect the unit, so I'll roll with that. A little thicker sheet metal would prevent that in manufacturing. The instructions assume you know what the person who wrote them is thinking, that can be confusing and frustrating. I wasn't sure what size bit to use for drilling the holes in cement, it was ambiguous or in another language or state of mind, I did some research and concluded that 1/2 inch was what others were using, so that's what I used. Unfortunately the 1/2 was too big, and the lag bolts would not hold, so I had to go to Home Depot and pick up some construction adhesive. I filled the holes with adhesive, set up the unit,
Tapped the bolts down into the adhesive and left them for 2 weeks now, did the same with the holding units and I've waited another week for the entire thing to cure. Tomorrow I will
Rachet them all down to tighten them and try my new 90 degree privacy screen. I'm happy with the product, just not the instructions.
Fast shipping, items look exactly as expected and described, instructions to build furniture were easy to follow
Product took weeks to come from Ontario. Door fronts poorly made and misjointed and poorly put together. Measurements were all different. When reported with pictures, I was not offered a full refund, but a coupon against some furure purchase. Then I was given a reference number for pick up and no pickup. The product was garbage and I asked for a refund according to their website stated policy. BUYER BEWARE!
Dear Vikki,
Thank you for your review.
Please accept our apologies for the negative experience you had.
I sent you an email hoping that I will be able to solve this for you.
I wish you a lovely day!
Regards,
VidaXL Customer Service
Order and shipping experience was great! Received item in just days. Some of the parts were bowed where they were to join together, and I had to use clamps to pull them together to be close enough for screws to reach. Once joined, the finished product came out fine. Overall good quality, but probably a bit expensive for what it is. Looks great on my patio, though, and will be very functional for what we need.
VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.
Began in 2006, when two young Dutch entrepreneurs with a passion for acquisition and trade started selling a number of products. It was a 'small' start; the first pallets of products were brought in from China and sold on eBay in Germany. Though they started small, their ambitions were large. An enormous growth, bigger than either of them dared to dream, was realised quickly. The number of products produced exclusively for the vidaXL home brand grew, and they started selling in several countries. The own vidaXL.com webshops were a logical next step in the success story. The company's core goal of offering products at even more competitive prices is realised by constantly searching for cost reducing measures, without compromising on quality. The foundation for an efficient organisation, with a clear and explicit focus on value for money, was ultimately laid in this way.
Dear Ryan,
Thank you for taking the time to leave a feedback.
We apologize for the delay in processing your refund. I understand your frustration and I would like to assist you in resolving this issue.
I've sent you a message with further information, please kindly check your inbox.
Kind regards,
Claire - vidaXL Team