Autumn L.

This is a continuation of my previous review. I am already extremely worried about our stuff, and now we are being told different information EVERY TIME WE CALL.
ALSO, please beware of the reviews giving 5 stars saying this is the greatest company. It looks like the people from the company are writing reviews themselves. Look at the profile pictures.

On April 11th, 2023, I was told by Gina with dispatch that they had 21 days to get our stuff to us. That would bring us to May 2nd.

Then, on April 19th, I was told by Gina that our stuff had been loaded, the truck was on it's way and we should hear from them in the next 24 to 48 hours. I did not hear from them, so I called them on Friday, April 21st in the midday. Barron confirmed they were in transit and I should hear from them at the beginning of the following week.

The beginning of the following week comes and goes, so I call again. I speak with Gina again and she said it looks like they are loading the truck and had been assigned a driver. I said that last week she told me that they were already in transit. There was no direct answer from her regarding that.

So, I called again today to let them know that if we don't see our stuff in the next 6 days, they would hear from our lawyers (I said the next 6 days because we are coming up on the 21 day mark). The lady on the phone said, "No, we have until May 23rd to get it to you. We have 21 business days to get it to you."

Now we've gone from 3-7 days, to 30 days, to 30 business days.

You CANNOT trust anything this company says. They are a nightmare. They also said that they would give my mother my things at the house listed, and that they would issue her the check. I wrote them an email giving them my authorization to drop off the stuff at the house with my mom or dad. I am writing that here to cover my tracks.

I plan to keep writing reviews until I see ALL of my things in one piece. Also, I do not trust this company even further because they seem to go by several names: Carefree Movers Inc., Carefree Moving.