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They have nice low prices is the only good thing I can say about this company. However, they NEVER know an accurate count of what they have in stock. Seems like a lack of communication between the company and the "manufacturer" as customer service always says. They are always waiting for the manufacturer to ship them what is needed. 3 days, three days, after placing an order thinking everything has gone through and awaiting shipping as customer service has claimed would ship out on Friday, 8/11/2017, I was told the day prior to supposedly shipping day that the item is backordered in the color I wanted. Would have been nice to know this way prior than 3 days after placing order. I emailed them back saying I would take an alternative color instead, then later I realized I may as well cancel my order completely because I am so tired of their poor communication and quality service. Do not advertise something that is NOT in stock! Figure out another way to better communication with the manufacturer. You will never see a good company with an important reputation to withhold advertising an item online that is not in stock. I am pretty sure it is too late to cancel my order. I did contact them in an email saying I would like cancel my order, shortly after emailing them to say I would take the alternative color. I will probably end up receiving the order in the maily anyway. Regardless, for sure, I will not be ordering with Ebonyline.com anymore. 2/3 orders were a nightmare.
I ordered 6 packs of Outre Bahamas curl 14" crochet braiding hair June 23rd, and it was a message on the website saying that the company would have delays in shipping due to moving stock. I understood this, and it took 3 weeks to get my package after being told it would ship out various days. July 4th was approaching so this only made the shipping date later than I was told would ship. The only true complaint I have is that when I called to check on my order July 10th, two different reps did not know how many packages of the hair were in stock. One told me that they had 9 packs of the hair in stock and 7 were reserved. It made me wonder how is hair reserved when I spent my money to order their hair! This really frustrated me because they did not know whether or not the hair was backordered when I had been waiting 3 weeks or so for 2 more packages of the hair to complete my 6 package order. I just didn't understand how a company does not know that their stock is low and not post it online for consumers information. However, my 6 packs of hair was shipped out on July 10th and I received it on July 13th, 2-3 days as promised. I would rather not purchase from this company again because I do not like that the reps are not sure of whether or not my purchase is in stock weeks after placing the order. Unfortunately, this website is the only one that seems to have the lowest prices of the crochet hair I have in interest. Overall customer service was very nice, just not very informational. This would be the second time I purchased from this company and I did not have this issue the first time. I have always been fully aware of the negative reviews regarding customer service.
Beaonna P.'s review of EbonyOnline earned 13 Very Helpful votes
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I been a customer of ebonyline for years. I can no longer order from ebonyline because fed ex...
These reviews must be bought because they are terrible! Unprofessional customer service and some...
