Ben M.

Paid $27 for skeleton keys that did not open my cabinet. Company sent me an RA. Awaiting refund in a few weeks TY

Bob's has the absolute worst customer service I have ever experienced in my entire life. There isn't even a close second. First, they delivered the mattress and were to remove my old mattress. After paying $176 for White Glove delivery, they left the mattress and footboard in my driveway, leaning against the light pole which they broke. No one did anything after 8 phone calls and a visit to the Farmingdale store. It was there for 8 days

I then had a problem with the mattress and went to the store to exchange it for a different type. The new mattress was order on March 2. Delivery was about 30 days out and they scheduled it for Easter Weekend. I called them last week to tell them that we are not available those days and needed to delivered the following week. They refused and told me I had to "wait until sometime in May because they only delivery in my neighborhood once a month." After telling them that I had broke my back and spinal surgery and MUST have the mattress ASAP, they said they'd call me within 24 hours to reschedule. 4 days later, no call. I went on their chat line and went through the entire dance all over again. They simply refuse to make the change and cannot tell me when someone would call me to reschedule the delivery date.

AVOID BOB'S DISCOUNT FURNITURE AT ALL COSTS. SPEND A BIT MORE MONEY AND YOU WILL SAVE YOURSELF THE FRUSTRATION AND ANGER AND HAVING TO DEAL WITH THEIR TOTAL LACK OF CARE FOR THEIR CUSTOMERS

Don't waste your time. I literally applied or inquired about 60 dogs and not one of the shelters or contacts EVER replied to me. They sent me "available" dogs and I went to the site the second I got the email only to see that the dog wasn't available.