Billy S.

Purchased a BillyOh shed from Garden Buildings Direct 4 years ago and from the start it has been shocking. Initially parts were missing on the delivery but these were sent out after just over a week so we got around that issue.

The quality of the materials used for the shed are very poor and in case of the roof not fit for purpose. As you can see from the pictures the roof panels are thin plywood instead of OSB wood which should have been used.

Using the incorrect material for the roof has caused it to bow which prevents rain running off making the issue worse. The standing water on the roof caused by the bowing is responsible for the dampness and mould that is now growing on the inside of the roof which I'm sure is not a good sign.

I have been in contact with Garden Buildings Direct to report the issue and the after sales are just as bad as the quality of their sheds.

After sending multiple pictures of the issue they seem to have a list of new things they need to investigate or reasons why they will not address this issue;

1. 'The shed is less than 2ft from a wall on one side' - I'm not sure how this effects the roof.

2. 'The lifespan of the felt is 5 years so this is wear and tear' - This is not stated on any of the documentation that came with the shed and would not have been an issue if roof was made from OSB panels and not plywood

3. 'How was the shed treated and when?' - I advised it was treated with the product they sold me within the past 12 months but I'm still not sure how this would stop the roof from bowing...

It's quite clear they have no intention of resolving this issue so I will more than likely need to completely replace the roof which will cost around £200 or cut my losses and replace the shed.

When you consider I paid around £650 4 years ago for it that's not good value in anyone's books.

My advise is to avoid this company if you're looking for a shed or garden office as their products are poor and the customer service even worse.

Save yourself a lot of hassle by shopping elsewhere for something that will last more than 4 years.