Thumbnail of user blakejoyt

J K.

Contributor Level

Total Points
80

1 Review by J

  • Guitar Center

12/14/23

I purchased a drum kit online. Their site states that it will be delivered via frieght and customer wil be contacted to set up a delivery time. I called and spoke to 2 different people at GC that verified that I would be contacted after the purchase to set up a time for delivery. After placing my order I rec'd an email that night that the delivery was set for 2 days. I called GC to let them know I need to set up a delivery for a time that I would be home. They told me not their problem to contact friehgt co. Well it is on thier site stating I would be contacted and I spoke to someone. They could care less. They also have no contact info for the freight co. I wanted to set up a time/day so I would be home and it wouldn't be left at my front door for someone to steal. I was also told it would be 3-5 days which was great as I would have been home on any day from 3 to 10 days after placing my order so I wasn't concerned about a specific time. ALSO there is NO WAY to get in touch with Fed ex about the delivery. What a bunch of lies about delivery just to get the sale.

Products used:
drum kit

Service
Shipping

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