I have now been three days without proper service. 14 calls in and they are still unable to portal my number to my new provider after they allowed the portal request to expire. I haven't been able to text so when I could text to say yes to the switch, I called in. No problem was what I was told. Overnight nothing was switched. I have travelled to the US on two occasions while with Execulink and had no service. This was the last straw. They can't even manage my swap to a more reliable provider.
I am currently still using their TV and Internet services but I am really asking why.