David H.

I have been a client of Execulink for two decades for residential services. Regretfully, I expanded my purchases from Execulink for my businesses. As the Director of a not-for-profit with an application to become a charity, communication is vital, so I requested Execulink to set up emails for myself and the business. I transferred my domain to Execulink from the service that had held my domain for several years. Even after five months, nothing has been done correctly, and my emails are still going to the wrong location. I have been paying them for a service that they have not provided. I have tried desperately to keep my cool and show some patience, but, after four months, and then five months, and now 24 hours after they claimed that everything was set up fine and would be operating properly, I find that still nothing has changed - it isstill a fiasco, a sham, an insult, a mess. The email still is pointingto the wrong locations. This is beyond stupid, and even beyond basic unreasonableness. This is an assault against me and the business.

I drove from the Niagara region to Woodstock to their head office to try to find out what's going on, and to hopefully rectify matters — but that was a waste of time, effort, fuel, and goodwill. Even from their offices, everything is done by telephone. To speak with a competent and sentient human being responsible for getting the job done is impossible.

It is unconscionable that a corporation can operate with such indignity, and aparent contempt for their client.

I have started the move to another ISP for my residence and for my businesses.

It is unconscionable that a corporation can operate with such indignity and apparent contempt for their client.

I have started the move to another ISP for my residence and for my businesses.

Definitely, buyer beware — the customer service from Execulink is exactly the opposite of service; it is a complete and total disservice. Sitejabber.com lists (at the time of my writing this) as 128th in ISP satisfaction.

Do yourself a favour — move on.