- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I ordered my wheels and tires for my nissan hardbody from Fitment because their sister company Custom Offsets didn't have my preferred wheel for my truck. I had to put it down as a 240sx, and they contacted me about the lug pattern being different, which is good. It means they are paying attention and care.
However. A couple days after I placed my order, while the tracker said processing and the wheels were most definitely not ordered yet from the manufacturer, I noticed I had ordered 16s when I originally wanted 17s. I was still going to be charged the restock fee for changing my order this early in the process, and even though the wheel and tire combo I picked was around $200 less, that seemed like it wasnt going to be applied. Customer service broke down as soon as there was a complication.
Overall I would suggest more vehicles be added to the options to choose from, or dont make it a required field when ordereing. Also to the consumer, make triple sure you order exactly what you want because after you hit the purchase button the experience goes downhill fast.
Tip for consumers:
Make double sure you know exaclty which wheels and tires you want, and make sure the ones in the cart match.
Products used:
Motegi mr150 wheels and accelera tires
* Fitment Industries attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
BRANDON hasn’t received any votes.
BRANDON hasn’t received any thanks yous.
BRANDON doesn’t have any fans yet.
BRANDON isn’t following anybody yet.
Empty.
I have seriously been waiting forever to get my wheels and tires. First, they took my money and...
Customer service is ok but not ok at the same time. They are all about Customer service when...
Brandon - we appreciate your feedback, and also understand your frustration with switching to different product, and the subsequent cost in restocking your original product. If we do have to charge any fees, it is because we had to purchase product to be shipping from a vendor to us to fulfill your order fully, and those items in question had to have been shipped, on there way to us. However, we are willing to take situations like this on a case by case basis, as taking care of our customers is what matters most to us. If there is anything else that we can assist on or do to give you a truly solid experience, please reach out to our customer service team again and they'll help as needed. Thanks!