Brian K.

Hello,

My name is Brian Kent, booking number *******. I had purchased insurance from the company for my rental car. Unfortunately someone caused damage to our car costing me $400 which I paid for then submitted a claim on the insurance I purchased with holiday cars. Holiday cars surprisingly approved the claim and said I would receive my funds in 5-8 business days after I sent them my bank information so they could electronically deposit the funds. I complied with their request but still haven't received the funds for over a month a half! I have continuously called and emailed their customer service and rarely get a competent individual that can help me, they keep saying wait longer or something is wrong with your bank and I need to contact them. I know that's not true as I work with banks on a daily basis but I did contact my bank and they have never received the funds or they would be in my account. Recently, the company said they have reissued the refund to me but again now 10 business days later, still haven't received the refund. Its absolutely absurd they continue to lie to me and withhold my refund of $400. They clearly just aren't sending the funds and delaying until the point I give up on it. Worst experience ever, we all know insurance companies do whatever they can not to pay on valid claims but this company takes that to a whole new level!