Wanted to make a simple change of date regarding my reservation and it has been over a week and half and still have not heard back from a representative. I've called five times and they've made it clear that they will take advantage of your time and money. Also after purchasing from their site, my credit card information was stolen. Don't trust this site or the deals they give you. If you have a good lawyer, keep their number close by. They'll be hearing from mine soon.