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Booked hotel in Dec 2016 for holiday August 2017 to Florida we have stayed at this hotel before paid extra of £250 to have an executive room on the executive floor which includes breakfast and snacks on the evening.
Day before we were going received email to say booking number ha changed
Got to hotel to find no room available on the executive floor
Cost us a fortune for breakfasts and all other extras
Contacted Happy rooms several times on my mobile (dreading phone bill which is going to be an extra £40)
Got back home an emailed straight away They offered me some money back in dollars (paid in pounds)the amount did not even cover what I had paid extra so was still out of pocket.
Still waiting after several emails for some one to get back to me
Advice is if you can cancel an get your money back do (use another website)
Glynis D.'s review of HappyRooms earned a Very Helpful vote
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Dear Glynis,
Kindly note that we already offered you a compensation of 270 USD to your credit card. This sum is the price difference according to the property - approximately 210 GBP by the current currency rate,
You can also send us your phone bill print out so we could compensate your losses for phone calls.
Please, check your inbox and reply to us.