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Charlotte M.

Contributor Level

Total Points
82

1 Review by Charlotte

  • Garden Buildings Direct

6/3/20

Ordered a shed 8x6 to house my goats £450.

Purchase of the shed was excellent as they want your money.

Shed delivery was 2 weeks delay which was understandable in the climate with Covid 19.

Email received day before Delivery stating social distancing a must and we had to stay in the property while the shed was dropped kerb side.
Fine no problem.

Shed turned up TWO people in the van.
They were not from the same household as the one was being trained.
They were not able to social distance in the cab of the vehicle or when they unloaded the shed. (Which was not their fault)
This company are not following Government Guidelines regarding the Covid 19 virus.

When they unloaded the shed surprise surprise the roof was missing

Rang them they advised they would either deliver the roof the next day (Friday) or the following Tuesday as Monday was a Bank holiday but I would have an email later that day to advise.

NO EMAIL!

Rang them again on the Tuesday, they advised no materials available to make the roofs for particular sheds?

Delay of 10/14 days.

I am still awaiting comments that I asked for in writing with regards to the social distancing of their work force and the concerns I had for the sake of their welfare.

2nd June 2020 my roof has arrived.

We finally finished putting the shed together.

Guess what the doors don't fit

Still waiting for the response to a lengthy email sent

This company is an absolute nightmare.

The product for the money is of a poor standard and the organisation and customer service

Charlotte Has Earned 2 Votes

Charlotte M.'s review of Garden Buildings Direct earned 2 Very Helpful votes

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