Jackson was the person I had help me install Slimware drivers. He asked to let him do this remotely. He said my computer NEEDED the premium service $49.97 on top of the 19.97 I paid. When I told him NO I'm on a fixed income he badgered me over and over, I said NO! He was clearly very angry and cut me off. I cancelled the next day. I believe this could be a scam. I'm calling the BBB and several other resources to report this. I better get my refund back in 7-10 days.