Christopher S.

Horrible experience with CoFoundersLab and sharing here to prevent others from falling victim to their fraud.

I signed up for "CoFounders Lab Launch" which was advertised to include premium membership to their site (similar to LinkedIn for founders giving you access to search & filter profiles).

I was never given access and reached out multiple times to their team to resolve the issue and cancel my membership (interacted with a gentleman by the name of Sean Walsh who responds to messages from their *******@cofounderslab.com inbox).

Despite paying $89, I did not receive premium membership to their site and they did not refund and did not cancel my subscription. I subsequently put a block through on my credit card. While I wasn't able to get the $89 back, it blocked subsequent transactions from CoFoundersLab.

Very disappointed in the lack of integrity and fraudulent practices of this organization.

Love the Hickory Farms product and brand. Decided to order a couple of gifts online this year and didn't get what I expected as I went through the checkout process.

I reached out twice via phone and also sent an email. None of the 3 touch points resolved the issue. While the voice interaction was decent, the email response from the customer service rep was inappropriate and left a lot to be desire. Addressed me by a woman's name and came across as sarcastic instead of apologizing.

Customer service is a BIG opportunity for Hickory to invest in. This team is the face of the company and your brand. It deserves the best talent.

Big fan of the product. Now just need the service to rise up to the same level.