Cindy M.

Though the Theragun may be a great product, their customer service is horrible! No phone number and over 1 hour wait online to chat. This was just to return the carrying case I got. The website and link to return the case is not working. I tried emailing them, but hadn't heard back in over 4 days. Once I got someone on chat, they said they will process my request and I will hear from them shortly by email. I asked what does shortly mean, and how long does the request take, they actually disconnected from the chat. If you decide to by the produce I would try to purchase if from an actual Therabody storefront. You may have better luck with customer service.