cj g.

Placed an order for oil filters. The website looked legitimate but turned out to be anything but legitimate. They debited my account but never delivered anything. My bank account was subsequently charged (emptied) with subsequent charges to "Tik Tok Promote". Dieselfiltersonline.com is a fraudulent, dangerous, website run by sophisticated thieves. BEWARE.

Rockauto is a waste of time. The only quality parts you can get from them are usually found far cheaper elsewhere. The rest of what they sell is junk. And when you invariably wind up with a problem with the junk they sell, they do not stand behind any of the warranties and love to charge you for shipping despite the fact that it's their scewup or their junk that's at fault. And speaking of shipping, they love to rip you off with their multiple shipping fees that often rival the cost of the parts being shipped - typical middleman scam artists.
Case in point - I just refused a shipment from them that was supposed to take 3 days to get delivered. It sat in their "partner facility's" warehouse for three days before being shipped and showed up 4 days after it was supposed to. To add insult, I got an email 7 hours after I placed the order that told me it shipped out - but tracking clearly indicated otherwise. The customer got tired of waiting and picked up his car. I was charged $151 for the parts but only credited $121. No apologies. And they refused to honor their "we cover the shipping costs if we make a mistake" written policy. Scumbag company.

Ordered an ECM 2 weeks ago - have not heard back from them. Tried calling and nobody answers the phone. This is outright theft. The creep who operates this scam website should be behind bars.

Sent a chat question to a mechanic who was "online". The interface said my wait time for a response would be 8 minutes. Twelve hours later, still no response. Instead of "Just Answer", the company's title should be "Just Sit and Wait for an Answer, Maybe"... And I'm supposed to pay for that? I can become a member to any number of internet forums and get that kind of treatment - free of charge.

Price for a small 10 mm SK wrench is about $20 - ok, so far, so good. Now we get to check out to ship (Georgia to Massachusetts) is approximately $22 for Fedex Ground or UPS Ground. WTF? A competitor ships the same wrench from Ohio to Massachusetts for $8.99. I wouldn't trust these thieves as far as I could throw them.

They openly admit they don't buy/stock anything - just middlemen. So you'd think that they'd have decent customer service since that's all they really do - take orders and hold your hand. Sadly, they can't even do that to a reasonable standard. And if you're a glutton for punishment and you actually decide to buy from them - check your shipping cost before pressing the button. These clowns like to overcharge on shipping - same small parts shipped to me in Massachusetts cost $15.00 more (50% increase in cost) than if they were shipped from a legit Benz dealer in Nebraska - go figyah! I've dealt with Chinese and Russian parts sweatshops that are more honest/trustworthy/reliable.

If you place an order with NAPA online for store pickup with Paypal - be very careful. They have a tendency to switch to "ship to home" without telling you and charging you a fortune for the privilege of having to wait several days to get the item. Case in point - $9.99 oil filter that was in stock at a store 10 minutes away. Placed the order Friday afternoon for pickup from the local store with Paypal and the payment message popped up that I would receive the item on Monday for $34.86. Called to cancel within 10 minutes and they first couldn't find the order in their system and then said moments later it was too late - already being shipped. Can you say rip off?

Fraudulent website with fraudulent address and ridiculously fudged "about us" section. They have genuine images lifted from authentic sources of genuine products but nothing about the website or "company" it purports to represent is real. Thank you Google for prominently listing them in search results for widely used products... $#*!s..