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They match my color wrong and that wanted me to pay for shipping to send back for them in order to change. Hair is not real human hair. Constantly the hair fails off and it has a horrible bleach smell. Try to wash but still the smell is unbearable.
Tip for consumers:
Don’t get complicated with this kind of company. They will take your money for crappy quality and if not happy you lose and of course you will be not happy with fake hair and with smelling chemicals
Products used:
Pony tail
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Thank you for sharing your review, Claudia. We are really upset to hear about your ZALA experience.
Please note that at ZALA we take our hair quality seriously and would not sell human hair under false pretenses. All our 100% Human Remy Hair extensions are inspected and required to pass extensive quality control and testing. This certifies that our extensions are 100% human hair and are not synthetic.
In order for us to look into this for you, we kindly ask you to reach us at support@zalahair.com and screenshot this conversation so we can assist you right away. Thank you & we look forward to resolving this for you.