colleen h.

This company really has a lot of gumption on reviewing some of their answers and responses to people giving them bad reviews. This company is not successful because they have no customer service. I ordered a rug on August 3,2022 they charged my credit card never updated me with any information of shipping, numerous emails and attempts to contact them without success and then they post on their website they are taking a break on their e-commerce business. No information on my order, with again numerous attempts they don't answer emails, you cannot get any of their forms that they state you are to request status information on your order only after 10 days from date of order, and then if you want to cancel your order again you must fill out their cancellation form. But those forms are non-existent now that they have abandoned their e-commerce website and without any notice to those people who they have taken money and not delivered their product, like you said to one of your previous customers that is stealing RugsDoneRight words right out of your own mouths.