It's been 5 weeks now since they got the books and my status is still pending. Called them (of course!) ran into VM and asked them to call me back. That was 2 weeks ago!:-((( I will go ahead and report this to BBB. These people are scammers! Unbelievable. I am seriously thinking of making an official complaint. I mean, I cannot believe they're trying to scam students.:-( I so wish I had read these reviews before I sent them the books!:-(( Seriously, find another website. This will only make you F-R-U-S-T-R-A-T-E-D!