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guenther t.

warrington pa

Contributor Level

Total Points
81

1 Review by guenther

  • Lands' End

2/18/24

The last few years, Lands End has gotten worse and worse. Their quality control is non-existent- I ordered 4 pairs of Starfish pants-same size in different colors- and every pair was different in the length, the waist, the rise and the fit. Two were so tight I couldn't bend over and one was so large they kept sliding off. Same with the quarter zip fleece which varied in length by 3 inches. I ordered a coat on-line and when I tried it on, there was a used tissue in the pocket. Ew. The waterproof boots aren't. The newest clothing is beyond boring- all solid grey, beige, white and black, the cuts are very unflattering and the materials are cheap beyond belief- lots of polyester and rayon instead of the cotton Lands End was known for. I keep checking their catalog hoping it will get better and it doesn't. So bye bye Lands End. Much like Woolrich, you have lost your way and lost me as a customer.

Tip for consumers:
The website is awful- slow and unresponsive. Coupon codes that they have sent me frequently don't work.

Products used:
sweaters, pants, dresses, shirts, coats and jackets

Service
Value
Shipping
Returns
Quality

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